Senior Omnichannel Platform & Analytics Lead (Hybrid)

A leading home improvement company is seeking an Enterprise Omnichannel Business Analyst in Walton Hills, OH. This role involves managing the contact center ecosystem, ensuring operational stability, and overseeing integration with CRM systems. Candidates should have a Bachelor’s degree and substantial experience in contact center environments. The position offers a salary range of $90,000 – $120,000, with hybrid working options available. The ideal candidate will possess strong leadership and analytical skills to drive performance improvements. #J-18808-Ljbffr