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PAS Representative

Banner Health, Phoenix, AZ, United States


Location and Shift Primary City/State: Phoenix, Arizona

Department Name: Peoria-Img Ctr

Work Shift: Day

Job Category: Revenue Cycle

Job Site

16641 N. 40th Street, Ste 1A, Phoenix, AZ 85032 (home site)

Float to Banner Imaging Sites including Paradise Valley, Arcadia, New River Trails, Paseo, Sunwest, Peoria and possibly Camino Del Sol, Sun West, Lakes, Estrella, Webb North, Palm Valley.

Schedule Monday thru Friday 6:00AM to 5:30PM (varied depending on shift). All shifts are maximum 8 hours.

Benefits

State‑of‑the‑art technology

The latest Picture Archival Communication System (PACS) technology

Relocation assistance

Tuition reimbursement

Continuing education programs

Career growth and promotion opportunities

Travel medical imaging technologist positions

Position Summary This position conducts customer service, registration, point‑of‑service collections, may validate and/or obtain authorizations from payers in order to maximize reimbursement. Provides a customer‑oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Documents all facets of the registration process, loads correct payer(s) to each account and meets accuracy goals as determined by management. Collects payments and meets regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service.

Core Functions

Welcomes patient to facility, introduces self, explains actions, thanks them for choosing Banner Health.

Performs pre‑registration/registration processes, verifies eligibility, obtains authorizations, submits notifications, verifies authorizations for services, verifies demographics, accurately inputs into A/D/T system, documents account to maximize reimbursement and minimize denials/penalties from payor(s). Meets monthly individual accuracy goal.

Verifies insurance benefits, collects patient responsibility based on estimates at time of service or during pre‑registration. As required, may make collection attempts at bedside. Meets monthly individual collection target.

Provides financial counseling to patients and families, explains company financial policies, assists with Medicaid applications, completes all financial assistance programs (basic, enhanced, prompt pay discount, loan program).

Acts as liaison between patient, billing department, vendors, physician offices and payor to enhance account receivables performance, resolve issues, and maximize service excellence.

Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues. Works to meet patient’s financial service needs.

Consistently meets monthly individual productivity goal, completes daily assignments, maintains electronic productivity log, identifies improvement opportunities, practices teamwork.

Provides variety of patient services and financial tasks; may transport patients, precept new hires, recap daily deposits, post deposits or other assignments.

Works independently under regular supervision, follows structured routines, handles fast‑paced high‑volume environment with independent decision making and sound judgment to prioritize work for timely patient care.

Minimum Qualifications High school diploma, GED, or equivalent working knowledge.

Knowledge of patient financial services, collecting services or insurance industry processes, normally acquired over one or more years of work experience.

Ability to manage multiple tasks simultaneously with minimal supervision and work independently.

Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.

Strong knowledge in the use of common office software, word processing, spreadsheet, and database software.

Employees working in behavioral health clinical setting for children must possess an Arizona Fingerprint Clearance Card at hire and maintain it throughout employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications CHAA certification is preferred.

Work experience with the company’s systems and processes is preferred.

Previous cash collections experience is preferred.

EEO Statement EEO/Disabled/Veterans. Our organization supports a drug‑free work environment.

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