Customer Service Representative
Vernovis, Highland Hills, OH, United States
Job Title:
Customer Service Representative
Location:
Highland Hills OH (Onsite)
Who We Are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals by matching them with innovative projects and direct hire opportunities in Ohio and across the Midwest.
Come Join Us: We are looking for a Customer Service Representative to provide high-level operational support for a temporary staffing client base. Your responsibilities will include ensuring payroll, billing, and funding activities are processed accurately and on time, reviewing payroll and invoicing data, maintaining client records across multiple systems, processing credits and rebills, and transmitting financial reports such as wires and ACH payments. You will also respond to client inquiries, troubleshoot issues, and provide guidance on payroll and billing workflows to improve efficiency and accuracy.
What You'll Do:
Perform detailed verification and validation of payroll and billing data, identify discrepancies, investigate root causes, and ensure accurate processing.
Provide timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject‑matter expertise to resolve payroll, billing, and funding process issues.
Set up new customers and enter data.
Maintain multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
Update customer folders to reflect current week’s payroll and billing instructions.
Process credits and rebills.
Advise clients on optimizing payroll and billing reporting workflows, applying problem‑solving skills to identify inefficiencies and implement more effective processes.
Deliver ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
Transmit accounting and payments reports such as wires, ACH, and A/R credits/debits in a timely manner.
Proactively identify potential risks, recurring issues, and process breakdowns; analyze root causes and escalated concerns with recommended solutions.
What You'll Have:
Bachelor’s Degree in Accounting or a related field is preferred but not required.
Consideration may be given to a candidate with a degree in lieu of experience.
Previous experience in payroll processing preferred but not required.
Excellent organizational and time‑management skills.
Excellent written and verbal communication skills in a high‑volume call and email environment.
Ability to use multiple software types including MS Office and proficiency in basic office equipment.
Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
Demonstrated meticulous attention to detail, accuracy under pressure, and the ability to manage high‑volume workloads without compromising quality.
Exceptional critical‑thinking and problem‑solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
Strong technical aptitude and ability to learn and navigate multiple payroll, billing, and funding platforms quickly, as well as Excel and other MS Office tools.
The Vernovis Difference: Vernovis does not accept inquiries from Corp‑to‑Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full‑time basis and must not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
By applying for this job, you agree to receive calls, AI‑generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://vernovis.com/privacy-policy-2/.
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Customer Service Representative
Location:
Highland Hills OH (Onsite)
Who We Are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals by matching them with innovative projects and direct hire opportunities in Ohio and across the Midwest.
Come Join Us: We are looking for a Customer Service Representative to provide high-level operational support for a temporary staffing client base. Your responsibilities will include ensuring payroll, billing, and funding activities are processed accurately and on time, reviewing payroll and invoicing data, maintaining client records across multiple systems, processing credits and rebills, and transmitting financial reports such as wires and ACH payments. You will also respond to client inquiries, troubleshoot issues, and provide guidance on payroll and billing workflows to improve efficiency and accuracy.
What You'll Do:
Perform detailed verification and validation of payroll and billing data, identify discrepancies, investigate root causes, and ensure accurate processing.
Provide timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject‑matter expertise to resolve payroll, billing, and funding process issues.
Set up new customers and enter data.
Maintain multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
Update customer folders to reflect current week’s payroll and billing instructions.
Process credits and rebills.
Advise clients on optimizing payroll and billing reporting workflows, applying problem‑solving skills to identify inefficiencies and implement more effective processes.
Deliver ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
Transmit accounting and payments reports such as wires, ACH, and A/R credits/debits in a timely manner.
Proactively identify potential risks, recurring issues, and process breakdowns; analyze root causes and escalated concerns with recommended solutions.
What You'll Have:
Bachelor’s Degree in Accounting or a related field is preferred but not required.
Consideration may be given to a candidate with a degree in lieu of experience.
Previous experience in payroll processing preferred but not required.
Excellent organizational and time‑management skills.
Excellent written and verbal communication skills in a high‑volume call and email environment.
Ability to use multiple software types including MS Office and proficiency in basic office equipment.
Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
Demonstrated meticulous attention to detail, accuracy under pressure, and the ability to manage high‑volume workloads without compromising quality.
Exceptional critical‑thinking and problem‑solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
Strong technical aptitude and ability to learn and navigate multiple payroll, billing, and funding platforms quickly, as well as Excel and other MS Office tools.
The Vernovis Difference: Vernovis does not accept inquiries from Corp‑to‑Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full‑time basis and must not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
By applying for this job, you agree to receive calls, AI‑generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://vernovis.com/privacy-policy-2/.
#J-18808-Ljbffr