Inside Sales Representative
Emery Oleochemicals, Lexington, KY, United States
Position Summary
The Inside Sales Representative supports commercial execution and customer engagement across assigned accounts within a chemical manufacturing environment. This role partners closely with Outside Sales, Supply Chain, Customer Service, Product & Application Development (P&AD), Operations, and Finance to manage quoting, pricing, forecasting, and customer communication. This position focuses on pricing management, quoting, and commercial coordination. SAP system interaction for this role is focused on pricing management and maintenance.
Department: Commercial
Location: Cincinnati, OH (Hybrid)
FLSA Status: Exempt
Key Responsibilities Sales & Account Support
Manage assigned customer accounts by responding to inquiries and preparing quotations
Assist Outside Sales with pipeline tracking and customer engagement
Support pricing administration and margin tracking
Maintain communication with customers regarding availability and timelines
Order Alignment & Support
Partner with Customer Service and Supply Chain to support order visibility and alignment
Monitor open orders, shipments, and backorders; proactively communicate potential service disruptions
Provide forecast input based on customer demand trends
Support commercial alignment across internal teams
Standard Workflow (SAP/CRM-Aligned)
Receive customer inquiry or RFQ
Validate specifications and timing with internal stakeholders
Coordinate pricing alignment with Sales/Commercial leadership
Generate and submit quotations
Manage and maintain pricing in SAP (ECC/S4HANA) to ensure accuracy and alignment with commercial strategy
Partner with Customer Service and Supply Chain for order visibility and delivery alignment
Track order progress and support resolution of service, pricing, or logistics issues
Maintain CRM updates and reporting cadence
Qualifications
Bachelor’s degree preferred
2–5 years of experience in inside sales or commercial support
Experience in chemical manufacturing preferred
SAP and CRM experience preferred
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Department: Commercial
Location: Cincinnati, OH (Hybrid)
FLSA Status: Exempt
Key Responsibilities Sales & Account Support
Manage assigned customer accounts by responding to inquiries and preparing quotations
Assist Outside Sales with pipeline tracking and customer engagement
Support pricing administration and margin tracking
Maintain communication with customers regarding availability and timelines
Order Alignment & Support
Partner with Customer Service and Supply Chain to support order visibility and alignment
Monitor open orders, shipments, and backorders; proactively communicate potential service disruptions
Provide forecast input based on customer demand trends
Support commercial alignment across internal teams
Standard Workflow (SAP/CRM-Aligned)
Receive customer inquiry or RFQ
Validate specifications and timing with internal stakeholders
Coordinate pricing alignment with Sales/Commercial leadership
Generate and submit quotations
Manage and maintain pricing in SAP (ECC/S4HANA) to ensure accuracy and alignment with commercial strategy
Partner with Customer Service and Supply Chain for order visibility and delivery alignment
Track order progress and support resolution of service, pricing, or logistics issues
Maintain CRM updates and reporting cadence
Qualifications
Bachelor’s degree preferred
2–5 years of experience in inside sales or commercial support
Experience in chemical manufacturing preferred
SAP and CRM experience preferred
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