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Remote Retention Specialist

Smart Start, Inc., Wheeling, WV, United States


A community-focused organization is seeking a Customer Support & Retention Advisor to manage customer inquiries and enhance satisfaction. This fully remote role involves multitasking in a high-volume call environment, where the advisor will engage with customers, provide scheduling assistance, and resolve service concerns. Ideal candidates are empathetic communicators with at least 6 months of customer service experience and strong problem-solving skills. Additional compensation is available for bilingual candidates, particularly those fluent in English and Spanish. #J-18808-Ljbffr