Customer Service Representative
Gerber Collision & Glass, Columbia, SC, United States
Welcome to Gerber Collision & Glass
Gerber Collision & Glass is one of the largest collision repair companies in North America, with $3+ billion in sales, over 1000 locations, and 10,000+ team members across the United States and Canada. Our goal is to wow every customer and be the best.
We invite you to join our team and grow your career with endless opportunities.
Job Description The CSR is responsible for providing an exceptional customer experience, managing relationships with customers and insurance companies, and providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation.
Prepare repair order work packet including QC check‑list, work order, parts list and windshield tag.
Record all communication with customers or insurance partners during the repair process.
Confirm car rental information and update CCC One with rental car usage information.
Manage ARMS (Automated Rental Management System) throughout the day and ensure all vehicles are noted in CCC One.
Education and/or Experience Required
High School Diploma or GED.
Minimum: 1 year experience in a similar role such as administrative assistant.
Preferred: 1 year in an auto body or similar work environment, including previous customer service experience.
Required Skills / Abilities
Function well in a fast‑paced environment while multitasking under pressure.
Strong attention to detail and high degree of accuracy.
Knowledge of general office equipment and basic computer skills; strong oral and written communication; sales drive; exceptional customer service.
Other Requirements
Valid driver’s license.
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week
6 paid holidays annually
Medical, prescription drug, dental & vision insurance effective Day 1
401(k) retirement plan with company match
Employer‑paid short‑term disability & life insurance
Additional voluntary life insurance
Continuing education opportunities
Free prescription or non‑prescription safety glasses annually
Annual voluntary uniform stipend
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of protected veteran status, disability, age, pregnancy, and other characteristics protected by law.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details Hourly:
$15 - 21 / Hour
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We invite you to join our team and grow your career with endless opportunities.
Job Description The CSR is responsible for providing an exceptional customer experience, managing relationships with customers and insurance companies, and providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation.
Prepare repair order work packet including QC check‑list, work order, parts list and windshield tag.
Record all communication with customers or insurance partners during the repair process.
Confirm car rental information and update CCC One with rental car usage information.
Manage ARMS (Automated Rental Management System) throughout the day and ensure all vehicles are noted in CCC One.
Education and/or Experience Required
High School Diploma or GED.
Minimum: 1 year experience in a similar role such as administrative assistant.
Preferred: 1 year in an auto body or similar work environment, including previous customer service experience.
Required Skills / Abilities
Function well in a fast‑paced environment while multitasking under pressure.
Strong attention to detail and high degree of accuracy.
Knowledge of general office equipment and basic computer skills; strong oral and written communication; sales drive; exceptional customer service.
Other Requirements
Valid driver’s license.
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week
6 paid holidays annually
Medical, prescription drug, dental & vision insurance effective Day 1
401(k) retirement plan with company match
Employer‑paid short‑term disability & life insurance
Additional voluntary life insurance
Continuing education opportunities
Free prescription or non‑prescription safety glasses annually
Annual voluntary uniform stipend
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of protected veteran status, disability, age, pregnancy, and other characteristics protected by law.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details Hourly:
$15 - 21 / Hour
#J-18808-Ljbffr