Director of Operations
Mack & Associates, Ltd., Long Grove, IL, United States
A well-established luxury real estate company is seeking a detail-oriented Director of Operations to oversee and enhance daily operations for its dynamic team in Long Grove. The Director of Operations serves as a central part of the organization, overseeing day-to-day office functions, supporting brokers and leadership, streamlining workflows, and upholding a high standard of client service. This role calls for excellent organizational ability, operational awareness, strong attention to detail, and an understanding of the luxury real estate landscape. The position offers a salary range of $70,000 to $100,000.
Responsibilities of the Director of Operations:
Support the day-to-day operations of a high-performing residential real estate office.
Help maintain efficient workflows across transactions, listings, and internal processes.
Provide operational and administrative support to brokers and internal teams as needed.
Assist with onboarding, training, and ongoing support for brokers and staff.
Coordinate with vendors and external partners to support marketing and client service needs.
Help ensure materials, documentation, and systems remain accurate, organized, and compliant.
Support bookkeeping, payroll and other financial reporting functions.
Partner with leadership on operational improvements and growth initiatives.
Assist in maintaining technology tools and systems used by the brokerage.
Qualifications of the Director of Operations: A minimum of five years of experience leading operations within a real estate environment. Demonstrated ability to lead, mentor, and manage teams, with a proven history of fostering strong, results-driven performance. Advanced proficiency with CRM tools, MLS systems, and industry-specific real estate technology. Comprehensive understanding of real estate brokerage operations, transaction workflows, and regulatory compliance (brokerage background strongly preferred). Outstanding organizational and time-management skills, with a keen eye for detail and the ability to juggle competing priorities in a fast-paced setting. Solid financial expertise, including experience with budgeting, forecasting, and tracking key performance indicators. Strong written and verbal communication skills, paired with a polished, professional presence and a commitment to exceptional client service.
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Qualifications of the Director of Operations: A minimum of five years of experience leading operations within a real estate environment. Demonstrated ability to lead, mentor, and manage teams, with a proven history of fostering strong, results-driven performance. Advanced proficiency with CRM tools, MLS systems, and industry-specific real estate technology. Comprehensive understanding of real estate brokerage operations, transaction workflows, and regulatory compliance (brokerage background strongly preferred). Outstanding organizational and time-management skills, with a keen eye for detail and the ability to juggle competing priorities in a fast-paced setting. Solid financial expertise, including experience with budgeting, forecasting, and tracking key performance indicators. Strong written and verbal communication skills, paired with a polished, professional presence and a commitment to exceptional client service.
P - 11