Parts Counter Specialist
City CDJRF of Brookfield, Goerkes Corner, WI, United States
Experienced Automotive Parts Counter-person/Specialist
City Chrysler Dodge Jeep RAM is seeking a qualified Parts Specialist to join our busy parts team in Brookfield, WI.
Responsibilities
Create and maintain excellent relationships with customers and service personnel.
Assist customers with basic product and dealership information over the phone and in-person.
Handle all parts telephone inquiries regarding parts purchase
Parts distribution to service technicians
Accept warranty parts and cores for return
Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory
Actively identify related parts needed on repair jobs
Advise customer or Service Consultant of all parts stocking status
Write purchase orders for parts and sublet work required from outside suppliers and get management approval
Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales
Maintain parts in correct locations and bins
Keep up to date on all training and certification
Responsible for pulling and stocking parts inventory
Be responsible for receiving money and cashing out customers
Establish good communications between associates in parts and other departments
Report any issues to department manager
This is a full-time daytime position with a Saturday rotation based on staffing.
Computer Skills
CDK, DealerFX, and Xtime experience is very helpful, with strong computer skills are needed.
Requirements
Superior communication and customer service skills.
Prior experience in a parts department is highly beneficial.
Ability to multitask and work in a fast-paced environment.
General business knowledge, experience, and/or training is preferred.
Strong record of customer service success is preferred.
A professional attitude and attire are essential.
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City Chrysler Dodge Jeep RAM is seeking a qualified Parts Specialist to join our busy parts team in Brookfield, WI.
Responsibilities
Create and maintain excellent relationships with customers and service personnel.
Assist customers with basic product and dealership information over the phone and in-person.
Handle all parts telephone inquiries regarding parts purchase
Parts distribution to service technicians
Accept warranty parts and cores for return
Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory
Actively identify related parts needed on repair jobs
Advise customer or Service Consultant of all parts stocking status
Write purchase orders for parts and sublet work required from outside suppliers and get management approval
Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales
Maintain parts in correct locations and bins
Keep up to date on all training and certification
Responsible for pulling and stocking parts inventory
Be responsible for receiving money and cashing out customers
Establish good communications between associates in parts and other departments
Report any issues to department manager
This is a full-time daytime position with a Saturday rotation based on staffing.
Computer Skills
CDK, DealerFX, and Xtime experience is very helpful, with strong computer skills are needed.
Requirements
Superior communication and customer service skills.
Prior experience in a parts department is highly beneficial.
Ability to multitask and work in a fast-paced environment.
General business knowledge, experience, and/or training is preferred.
Strong record of customer service success is preferred.
A professional attitude and attire are essential.
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