Social Media Intern
Genesys, Durham, NC, United States
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview At Genesys, we are redefining customer experience through AI, empathy, and global innovation. As a Social Media Intern on our Global Demand Generation team, you will play an active role in bringing our brand to life across digital channels. This is not a passive learning role. You will contribute to real campaigns that reach global audiences and support how companies connect with their customers every day.
You will gain hands‑on experience creating and publishing content, analyzing performance, and collaborating with experienced marketers across regions and functions. Along the way, you will see how social media connects directly to larger go‑to‑market strategies and business impact. This internship is designed to help you build practical, in‑demand digital marketing skills while making a meaningful contribution from day one.
Key Responsibilities
Support the planning and execution of organic social media content across key global platforms
Create and draft engaging social media copy, including content that amplifies employee voices and brand storytelling
Monitor social channels in real time to identify engagement opportunities and contribute to community interactions
Analyze social media performance metrics and surface insights that help improve content and campaign effectiveness
Participate in campaign planning sessions and help coordinate follow‑ups across teams
Collaborate with marketing, content, and brand teams to support integrated campaign execution
Contribute fresh ideas during brainstorming sessions and help shape creative social strategies
Provide operational support that keeps social media programs running smoothly and efficiently
Required Qualifications
Currently pursuing a Bachelor’s degree in Marketing, Business, Communications, or a related field
Strong written and verbal communication skills with attention to tone and audience
Genuine interest in social media, content creation, and digital marketing trends
Ability to take initiative while also collaborating effectively in a team environment
Strong organizational skills with attention to detail and the ability to manage multiple priorities
Proficiency in Microsoft Office or Google Workspace
Curiosity and willingness to explore tools, including AI, to improve productivity and creativity
Preferred Qualifications
Previous internship, coursework, or project experience in marketing, social media, or related fields
Familiarity with major social media platforms and basic content strategy principles
Experience contributing to student organizations, campus initiatives, or digital content projects
Exposure to social media management or analytics tools is a plus
Compensation This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities.
$0.00 - $0.00
Benefits
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer Committed to fairness in the workplace, Genesys evaluates qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview At Genesys, we are redefining customer experience through AI, empathy, and global innovation. As a Social Media Intern on our Global Demand Generation team, you will play an active role in bringing our brand to life across digital channels. This is not a passive learning role. You will contribute to real campaigns that reach global audiences and support how companies connect with their customers every day.
You will gain hands‑on experience creating and publishing content, analyzing performance, and collaborating with experienced marketers across regions and functions. Along the way, you will see how social media connects directly to larger go‑to‑market strategies and business impact. This internship is designed to help you build practical, in‑demand digital marketing skills while making a meaningful contribution from day one.
Key Responsibilities
Support the planning and execution of organic social media content across key global platforms
Create and draft engaging social media copy, including content that amplifies employee voices and brand storytelling
Monitor social channels in real time to identify engagement opportunities and contribute to community interactions
Analyze social media performance metrics and surface insights that help improve content and campaign effectiveness
Participate in campaign planning sessions and help coordinate follow‑ups across teams
Collaborate with marketing, content, and brand teams to support integrated campaign execution
Contribute fresh ideas during brainstorming sessions and help shape creative social strategies
Provide operational support that keeps social media programs running smoothly and efficiently
Required Qualifications
Currently pursuing a Bachelor’s degree in Marketing, Business, Communications, or a related field
Strong written and verbal communication skills with attention to tone and audience
Genuine interest in social media, content creation, and digital marketing trends
Ability to take initiative while also collaborating effectively in a team environment
Strong organizational skills with attention to detail and the ability to manage multiple priorities
Proficiency in Microsoft Office or Google Workspace
Curiosity and willingness to explore tools, including AI, to improve productivity and creativity
Preferred Qualifications
Previous internship, coursework, or project experience in marketing, social media, or related fields
Familiarity with major social media platforms and basic content strategy principles
Experience contributing to student organizations, campus initiatives, or digital content projects
Exposure to social media management or analytics tools is a plus
Compensation This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities.
$0.00 - $0.00
Benefits
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer Committed to fairness in the workplace, Genesys evaluates qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr