Customer Service Representative
Firstsource, Colorado Springs, CO, United States
Remote Technical Support Specialist - Full Time
*Location Requirement: In and around the Colorado Springs / Pueblo Area.
Important Requirements (Read Before Applying)
Must reside In and around the Colorado Springs / Pueblo Area
Out-of-state candidates will not be considered
Weekend availability is required
Start Date
Monday, April 13th 2026
Pay & Schedule
$17.00 per hour (Bi Weekly)
Training Schedule (2 Weeks)
Monday-Friday
8:00 AM - 5:00 PM MST
Post-Training Work Schedule
9:30AM-6PM Thursday-Monday
Weekend work is mandatory
Days off: Tuesday and Wednesday
Equipment Requirements
Must provide your own PC, laptop, or tablet during training
Company equipment will be issued after successful completion of training
Position Overview
We are seeking a Remote Technical Support Specialist to provide support for Cable One internet and telephone customers. This role focuses on troubleshooting technical issues while delivering a professional and positive customer experience from a home office environment.
Key Responsibilities
Answer inbound customer calls for internet and phone technical support
Troubleshoot:
Modems and routers
Wireless connectivity
Email setup and configuration
Diagnose phone service issues and guide customers through resolutions
Follow established procedures to ensure consistent service delivery
Document all customer interactions and create service tickets
Use remote desktop tools to assist customers
Stay current on product updates and technical changes
Identify recurring issues and provide feedback to leadership
Maintain and care for company-issued equipment
Perform additional duties as assigned
Education & Experience
High school diploma or GED required
3-6 months of related experience or training preferred
Prior technical support experience is a plus
Skills & Abilities
Strong verbal and written communication skills
Ability to read and interpret technical documentation
Basic math skills (percentages, ratios)
Strong analytical and problem-solving skills
Intermediate computer skills:
Microsoft Office
Windows and macOS
Comfortable working with tablets, smartphones, laptops, and desktops
Professional, patient, and customer-focused demeanor
Self-motivated and able to work independently in a remote environment
How to Apply
Apply directly through this Indeed posting
A recruiter will contact qualified candidates
Application Deadline: Friday, April 9th
.
.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Job Type: Full-time
*Location Requirement: In and around the Colorado Springs / Pueblo Area.
Important Requirements (Read Before Applying)
Must reside In and around the Colorado Springs / Pueblo Area
Out-of-state candidates will not be considered
Weekend availability is required
Start Date
Monday, April 13th 2026
Pay & Schedule
$17.00 per hour (Bi Weekly)
Training Schedule (2 Weeks)
Monday-Friday
8:00 AM - 5:00 PM MST
Post-Training Work Schedule
9:30AM-6PM Thursday-Monday
Weekend work is mandatory
Days off: Tuesday and Wednesday
Equipment Requirements
Must provide your own PC, laptop, or tablet during training
Company equipment will be issued after successful completion of training
Position Overview
We are seeking a Remote Technical Support Specialist to provide support for Cable One internet and telephone customers. This role focuses on troubleshooting technical issues while delivering a professional and positive customer experience from a home office environment.
Key Responsibilities
Answer inbound customer calls for internet and phone technical support
Troubleshoot:
Modems and routers
Wireless connectivity
Email setup and configuration
Diagnose phone service issues and guide customers through resolutions
Follow established procedures to ensure consistent service delivery
Document all customer interactions and create service tickets
Use remote desktop tools to assist customers
Stay current on product updates and technical changes
Identify recurring issues and provide feedback to leadership
Maintain and care for company-issued equipment
Perform additional duties as assigned
Education & Experience
High school diploma or GED required
3-6 months of related experience or training preferred
Prior technical support experience is a plus
Skills & Abilities
Strong verbal and written communication skills
Ability to read and interpret technical documentation
Basic math skills (percentages, ratios)
Strong analytical and problem-solving skills
Intermediate computer skills:
Microsoft Office
Windows and macOS
Comfortable working with tablets, smartphones, laptops, and desktops
Professional, patient, and customer-focused demeanor
Self-motivated and able to work independently in a remote environment
How to Apply
Apply directly through this Indeed posting
A recruiter will contact qualified candidates
Application Deadline: Friday, April 9th
.
.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Job Type: Full-time