Repair & Service- Customer Service Representative

Napa Auto Parts - - Responsibilities: Responds to basic customer inquiries regarding products, provides quotes, and handles order entry; Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales); Influences gross profit through negotiating the sale price and purchase price, within certain parameters; Builds customer relationships to drive repeat business by relating to the customer and drive process improvements; Determines the most cost effective shipping method for customer orders