Senior Sales Operations Analyst (1897)
CoreSite, Denver, CO, United States
Senior Sales Operations Analyst Role
As a member of the company's Sales Operations team, the Senior Sales Operations Analyst is responsible for providing ongoing, daily support to the Sales organization. As a key member of the sales operations team, the Senior Sales Operations Analyst will contribute to the overall success of the sales organization by acting as a subject matter expert in the areas of sales process and documentation, systems and training, account management, as well as data analytics and reporting of key departmental metrics and results. Duties: Provide remote support to 30+ sales representatives daily as needed Provide remote support to 20+ members of the sales support team (Sales Engineers, Sales Architects, Sales Development and Channel team) on a daily basis. Serve as the subject matter expert (SME) for strategic account support Serve as a consultant to the sales team to assist with technical and operational tasks including renewal assistance, audit support, interdepartmental coordination, request for information/proposal support and quote-to-order support Assist in the creation and maintenance of reporting and analytics (utilizing MicroSoft Excel and Salesforce reports) Assist with complex and/or time-sensitive administrative tasks for the sales team as needed Provide regular coaching to field sales and support groups on company's best practices Identifies process gaps that impact the customer experience and partners with the rest of the sales operations team to resolve those gaps Maintain renewal forecasts and dashboards for the sales organization. Leads efforts with sales team on reporting of quarterly renewal activities including leading meetings to collect status and updates on outstanding customer renewals Works with department leadership to highlight and address known training gaps in the field Analysis and documentation of existing sales processes Provide feedback and recommendations for improvement of departmental processes where appropriate In partnership with the respective organizations, help facilitate the customer move out and relocation process Support system release activity by coordinating requirements, gathering, documentation, user acceptance testing and communication. Lead and help refine annual account realignment effort Promote and demonstrate the behaviors consistent with CoreSite's culture and core values.
As a member of the company's Sales Operations team, the Senior Sales Operations Analyst is responsible for providing ongoing, daily support to the Sales organization. As a key member of the sales operations team, the Senior Sales Operations Analyst will contribute to the overall success of the sales organization by acting as a subject matter expert in the areas of sales process and documentation, systems and training, account management, as well as data analytics and reporting of key departmental metrics and results. Duties: Provide remote support to 30+ sales representatives daily as needed Provide remote support to 20+ members of the sales support team (Sales Engineers, Sales Architects, Sales Development and Channel team) on a daily basis. Serve as the subject matter expert (SME) for strategic account support Serve as a consultant to the sales team to assist with technical and operational tasks including renewal assistance, audit support, interdepartmental coordination, request for information/proposal support and quote-to-order support Assist in the creation and maintenance of reporting and analytics (utilizing MicroSoft Excel and Salesforce reports) Assist with complex and/or time-sensitive administrative tasks for the sales team as needed Provide regular coaching to field sales and support groups on company's best practices Identifies process gaps that impact the customer experience and partners with the rest of the sales operations team to resolve those gaps Maintain renewal forecasts and dashboards for the sales organization. Leads efforts with sales team on reporting of quarterly renewal activities including leading meetings to collect status and updates on outstanding customer renewals Works with department leadership to highlight and address known training gaps in the field Analysis and documentation of existing sales processes Provide feedback and recommendations for improvement of departmental processes where appropriate In partnership with the respective organizations, help facilitate the customer move out and relocation process Support system release activity by coordinating requirements, gathering, documentation, user acceptance testing and communication. Lead and help refine annual account realignment effort Promote and demonstrate the behaviors consistent with CoreSite's culture and core values.