ARO Dealer Advisor – Dealer to Dealer Order Specialist

Position Summary:
 

There are 2800+ dealers enrolled in ARO.  The ARO Dealer Advisor   –   D2D   Specialist offers  frontline support to Stellantis dealers enrolled in the Automatic Replenishment Order (ARO) program while owning specialized responsibilities tied to  D2D (dealer to dealer) orders .  The ARO Dealer Advisor provides direct support to Stellantis dealers enrolled in Mopar's Automatic Replenishment Order (ARO) program. This role  is responsible for   assisting  dealers with Best Stocking Level (BSL) approvals, understanding ARO order logic, improving Off-Shelf-Fill (OSF), and  maintaining  overall compliance with ARO system requirements. Advisors help  optimize  dealer inventory, troubleshoot ARO behaviors, and serve as the primary resource for ARO-related guidance.  

Key Responsibilities:
 

ARO Dealer Support:  

• Provide daily support to dealers  regarding  ARO navigation, BSL approvals, order generation behavior, and OSF improvement opportunities.  
• Troubleshoot ARO system behaviors and assist dealers in understanding stocking logic and replenishment routines.  
• Support ongoing dealer engagement and performance improvement.  

D2D Specialization:  

• T his role serves as the Subject Matter Expert for all Dealer-to-Dealer (D2D) programs including Backorder, Obsolete, and Guaranteed.   
• D2D  dealer  enrollment ,  ensur ing  new dealerships are successfully activated  on the Mopar D2D programs ,  and   validating  proper  UPS set-up requirements.  
• D2D i nvoicing research and resolution, parts exchange facilitation, referral logic support, and shipping mode troubleshooting (UPS/DDS/Local).   
• Partner with DSP teams, ICT, Product, Operations, and internal RIM groups to resolve  D2D system issues .  
• Support the D2D resolver group inbox  

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.