Associate Director, Operations
IPG Mediabrands, Los Angeles, CA, United States
Business OverviewWe believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Initiative builds Fame & Flow for brands like Nike, Amazon, Merck, and T-Mobile. Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability. Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world. We make a promise to our people that we double down on seeing, celebrating & elevating all the things that make you, uniquely you. And just as we do for our brands and clients, we connect our people to the journeys that matter in building a meaningful career.
There are four I’s in Initiative and these represent our core values and behaviors.
INDIVID[YOU]ALITY – you bring your genuine and unique self to and into the work, every day.
INSTINCT – you’re tuned in and armed with intelligence; you have a bias for action – shit happens when you’re around.
IMPACT! – you care deeply about the impact you have on our clients, their customers, our community, the media landscape and our world at large.
IMAGINATION – your ability to imagine and bring to life the ideas, solutions, and the future of Initiative, makes us THE create media agency in the world. Position OverviewWe are currently seeking an experienced Associate Director, Client Operations to join our dynamic team dedicated to the Intuit Global Business Solutions (QuickBooks and Mailchimp) account. Working closely with the Managing Director, Head of Client Operations and Craft Leads, the successful candidate will be an integral player across the matrixed team and play a key role in managing individual projects within our comprehensive program related to the Intuit business and tying back to the larger goals of the Omnicom Media organization. In partnership with the MD and Craft Leads, this role will be responsible for establishing a clear, effective blueprint for streamlined ways of working – with the ultimate goals of increased team efficiency account-wide and flawless project completion & delivery. This person will work cross-functionally to identify opportunities for optimization & standardization across the teams as a whole– i.e. sharing resources, eliminating duplicate workstreams, making recommendations to help keep our disciplines connected and operating at highest capacity, etc. The Associate Director will be responsible for project management (Asana/Workfront), team support, meeting support, process and governance plans, and acting as an AI Champion across the team.Responsibilities include:PROJECT MANAGEMENT STANDARDS AND BEST PRACTICESDrive Operational Excellence across the business, inclusive of brilliant basics, standardization of processes, automation of various workflows, and application of PM methodologies.Partner with business leadership and craft leads to help manage annual roadmap of key projects and planning timelines and ensure full internal agency team has line of site into craft specific deliverables and any appropriate client action items.Maintain the agency team's "Hot Sheet" to ensure everyone, including business lead, is aware of key meetings, deliverables, and overall team status; support leadership in prioritizing weekly deliverables; highlighting any potential risks and remove blockers to successOversee and project manage twice-monthly financial and budget processes (incl. being the liaison between internal activation teams and INI Client Finance) ensuring deliverables and deadlines meet client requirements and quality standards.Establish and reinforce departmental standards for project management excellence across all projects WORKFLOW OPTIMIZATION AND IMPROVEMENTTeam up with department leads to optimize project workflows and ensure alignment with organizational goals and processes.Identify and address inefficiencies in project activation processes, while working collaboratively with stakeholders to identify and implement optimizations. Lead the definition and implementation of new processes to enhance operational efficiency across campaigns, in adherence to organization’s processes Champion all agency Tech & Tools (AI, Asana & Omni) and support workflow improvements through their useDOCUMENTATION & GOVERNANCEIn collaboration with team leads, refresh onboarding and training materials to support the ongoing development of the team.Responsible for the creation and maintenance of the Intuit Operations playbook, documenting any & all internal and cross-agency ways of working. Develop and implement clear communication standards and protocols to streamline project-related communication.Refresh and Maintain SLA’s across craftsBi-Annual Meeting Audit to re-align calendars and attendees ensuring teams have proper focus time to deliver on client needsMISCELLANEOUSConnect and cross-share best practices for Initiative x Intuit account across Global Hubs (some working hours may vary to accommodate global call times PST/EST/GMT)Support team Events and Travel with oversight of team T&E approvals and management, Event/Offsite/Workshop Planning and Coordination.Required Skills & Experience:Subject Matter Expert in media Project Management tools like Asana, or other relevant Project Management software. Proficient in the use of Microsoft Office applications (Sharepoint, Powerpoint, Excel, etc) and the Google Suite (Google Docs, Google Sheets, Google Slides, etc).Core understanding of Media Planning Tools and Tech including: MediaOcean (DDS/MediaOX, Prisma, etc), AdOps Trafficking Processes, Creative workflow and managementStrong direction and team management skills, with the ability to connect, inspire and guide project teams.Strong strategic thinking, problem-solving, negotiation, and decision-making skills. Collaborative and team-oriented leadership style, with the ability to build and maintain strong relationships across the organization. Detail oriented with strong written and verbal communication skills. Adaptable and able to work in a fast-paced and changing environment. Exceptional time management skills.Some Travel Required (
There are four I’s in Initiative and these represent our core values and behaviors.
INDIVID[YOU]ALITY – you bring your genuine and unique self to and into the work, every day.
INSTINCT – you’re tuned in and armed with intelligence; you have a bias for action – shit happens when you’re around.
IMPACT! – you care deeply about the impact you have on our clients, their customers, our community, the media landscape and our world at large.
IMAGINATION – your ability to imagine and bring to life the ideas, solutions, and the future of Initiative, makes us THE create media agency in the world. Position OverviewWe are currently seeking an experienced Associate Director, Client Operations to join our dynamic team dedicated to the Intuit Global Business Solutions (QuickBooks and Mailchimp) account. Working closely with the Managing Director, Head of Client Operations and Craft Leads, the successful candidate will be an integral player across the matrixed team and play a key role in managing individual projects within our comprehensive program related to the Intuit business and tying back to the larger goals of the Omnicom Media organization. In partnership with the MD and Craft Leads, this role will be responsible for establishing a clear, effective blueprint for streamlined ways of working – with the ultimate goals of increased team efficiency account-wide and flawless project completion & delivery. This person will work cross-functionally to identify opportunities for optimization & standardization across the teams as a whole– i.e. sharing resources, eliminating duplicate workstreams, making recommendations to help keep our disciplines connected and operating at highest capacity, etc. The Associate Director will be responsible for project management (Asana/Workfront), team support, meeting support, process and governance plans, and acting as an AI Champion across the team.Responsibilities include:PROJECT MANAGEMENT STANDARDS AND BEST PRACTICESDrive Operational Excellence across the business, inclusive of brilliant basics, standardization of processes, automation of various workflows, and application of PM methodologies.Partner with business leadership and craft leads to help manage annual roadmap of key projects and planning timelines and ensure full internal agency team has line of site into craft specific deliverables and any appropriate client action items.Maintain the agency team's "Hot Sheet" to ensure everyone, including business lead, is aware of key meetings, deliverables, and overall team status; support leadership in prioritizing weekly deliverables; highlighting any potential risks and remove blockers to successOversee and project manage twice-monthly financial and budget processes (incl. being the liaison between internal activation teams and INI Client Finance) ensuring deliverables and deadlines meet client requirements and quality standards.Establish and reinforce departmental standards for project management excellence across all projects WORKFLOW OPTIMIZATION AND IMPROVEMENTTeam up with department leads to optimize project workflows and ensure alignment with organizational goals and processes.Identify and address inefficiencies in project activation processes, while working collaboratively with stakeholders to identify and implement optimizations. Lead the definition and implementation of new processes to enhance operational efficiency across campaigns, in adherence to organization’s processes Champion all agency Tech & Tools (AI, Asana & Omni) and support workflow improvements through their useDOCUMENTATION & GOVERNANCEIn collaboration with team leads, refresh onboarding and training materials to support the ongoing development of the team.Responsible for the creation and maintenance of the Intuit Operations playbook, documenting any & all internal and cross-agency ways of working. Develop and implement clear communication standards and protocols to streamline project-related communication.Refresh and Maintain SLA’s across craftsBi-Annual Meeting Audit to re-align calendars and attendees ensuring teams have proper focus time to deliver on client needsMISCELLANEOUSConnect and cross-share best practices for Initiative x Intuit account across Global Hubs (some working hours may vary to accommodate global call times PST/EST/GMT)Support team Events and Travel with oversight of team T&E approvals and management, Event/Offsite/Workshop Planning and Coordination.Required Skills & Experience:Subject Matter Expert in media Project Management tools like Asana, or other relevant Project Management software. Proficient in the use of Microsoft Office applications (Sharepoint, Powerpoint, Excel, etc) and the Google Suite (Google Docs, Google Sheets, Google Slides, etc).Core understanding of Media Planning Tools and Tech including: MediaOcean (DDS/MediaOX, Prisma, etc), AdOps Trafficking Processes, Creative workflow and managementStrong direction and team management skills, with the ability to connect, inspire and guide project teams.Strong strategic thinking, problem-solving, negotiation, and decision-making skills. Collaborative and team-oriented leadership style, with the ability to build and maintain strong relationships across the organization. Detail oriented with strong written and verbal communication skills. Adaptable and able to work in a fast-paced and changing environment. Exceptional time management skills.Some Travel Required (