Customer Service Representative (CSR) Remote
Mind Friend, New York, NY, United States
LinkedIn:
https://www.linkedin.com/company/mindfriend Location:
100% Remote Job Type:
Full-time / Part-time About Mind Friend
At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast‑growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top‑tier care. What You’ll Do
The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen‑share Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision Tech Translator: Take "tech‑speak" and turn it into clear, simple instructions for our non‑technical users AI Collaboration: Use our internal AI co‑pilot tools to summarize history and provide faster, more accurate resolutions ✅ You’re a Great Fit If:
Experience: You have 1‑2 years in a remote customer‑facing role (SaaS or Tech experience is a huge plus!) The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature Tech‑Fluent: You’re comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools Clear Communicator: Your writing is professional, warm, and free of typos Benefits
5 days training provided Remote Setup Requirements
A quiet, dedicated workspace High‑speed internet (Minimum 50 Mbps down / 10 Mbps up) Comfortable using video for team syncs and occasional customer "guided setups" Why You’ll Love It Here
100% Remote: Work from wherever you’re most productive Tech‑Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
#J-18808-Ljbffr
https://www.linkedin.com/company/mindfriend Location:
100% Remote Job Type:
Full-time / Part-time About Mind Friend
At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast‑growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top‑tier care. What You’ll Do
The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen‑share Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision Tech Translator: Take "tech‑speak" and turn it into clear, simple instructions for our non‑technical users AI Collaboration: Use our internal AI co‑pilot tools to summarize history and provide faster, more accurate resolutions ✅ You’re a Great Fit If:
Experience: You have 1‑2 years in a remote customer‑facing role (SaaS or Tech experience is a huge plus!) The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature Tech‑Fluent: You’re comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools Clear Communicator: Your writing is professional, warm, and free of typos Benefits
5 days training provided Remote Setup Requirements
A quiet, dedicated workspace High‑speed internet (Minimum 50 Mbps down / 10 Mbps up) Comfortable using video for team syncs and occasional customer "guided setups" Why You’ll Love It Here
100% Remote: Work from wherever you’re most productive Tech‑Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
#J-18808-Ljbffr