Call Center Representative

Position Summary The Call Center Agent will support taxpayers by handling inbound calls related to tax compliance, account inquiries, and payment arrangements. This role requires strong customer service skills and the ability to multitask in a fast-paced call center environment while maintaining accurate documentation. Key Responsibilities Professionally handle high-volume

inbound calls

from taxpayers. Resolve

Tier 1 customer issues

regarding tax compliance and payments. Review taxpayer accounts and update information in multiple systems. Educate customers on

online services and current tax policies . Submit and track

payment arrangement requests . Document actions and maintain accurate records in the system. Participate in

team meetings and performance improvement initiatives . Required Qualifications High School Diploma or equivalent . Minimum 1 year of consecutive experience

in a fast-paced

call center

environment. Previous experience with

national call centers

(finance, banking, insurance, or telecom preferred). Strong communication (verbal & written) and interpersonal skills. Ability to multitask, problem-solve, and retain new information quickly. Proficiency with

Microsoft Word, Excel, and Google Workspace . Reliable

hardwired internet connection

and ability to

transport computer equipment

(2 monitors, micro desktop, keyboard, headset, etc.). Preferred Qualifications Bilingual (Spanish-speaking)

is a plus. Associate’s degree

or higher. Prior experience in

process improvement or customer service excellence . Experience with process improvement or banking environments Additional Information Candidates must

pass background, fingerprint, and Arizona tax filing checks (last 5 years) . Must attend

in-person orientation

on the first day.