Senior Account Manager

About NowThis

NowThis is redefining media for a new generation, leading the charge as a digital-first brand that resonates with over 98 million people globally each month. NowThis is transforming scrolling to tuning in, by reinventing destination viewing through bingeable, social-first content that meets our audiences on the platforms where they live.

The Role

NowThis is seeking a proactive, detail-oriented Senior Account Manager for our New York-based office, to support the execution and management of branded partnerships across our social and digital platforms. Reporting to the Director of Account Management, this role serves as the day-to-day lead across assigned accounts, acting as a centralized hub across Sales, Creative, Production, Analytics, and external client teams. You will drive operational excellence throughout the campaign lifecycle while maintaining high levels of client engagement, satisfaction, and long-term partnership growth.

The ideal candidate is an organized project manager and confident communicator with a strong understanding of digital media and campaign performance. You thrive in fast-paced environments, anticipate challenges before they arise, and approach every program with both executional rigor and future renewals in mind.

Key Responsibilities

Strategic Campaign Leadership & Communication

• Lead day-to-day management of branded content social-first campaigns from post-sale kickoff through final reporting, ensuring they launch flawlessly, on time, and exceed all client objectives.
• Act as the primary strategic advisor for clients and agency partners post-sale, cultivating deep, trusted relationships through proactive communication and expert guidance.
• Independently lead high-stakes client communications, from kickoffs to status calls to final performance reviews, navigating complex conversations and challenges with solution-oriented recommendations.
• Coordinate cross-functional teams (Creative, Production, Editorial, Talent, Social, Analytics) to ensure smooth execution.
• Develop and present polished, executive-level client materials that clearly articulate campaign strategy, performance insights, and a compelling vision for future partnerships.

Performance, Insights & Growth

• Proactively architect and drive upsell, cross-sell, and renewal strategies in lockstep with the Sales team, taking ownership of the post-sale growth trajectory for your accounts.
• Own the creation and timely delivery of insightful, forward-thinking campaign wrap reports that directly lead to renewal conversations and incremental revenue opportunities.
• Partner with the Analytics lead to deliver not just standard reporting but strategic analysis to consistently demonstrate actionable insights and ROI to clients.

Cross-Functional & Revenue Partnership

• Serve as a key strategic partner to Sales to ensure seamless pre-sale to post-sale transitions
• Act as a central pillar of accountability and organization across internal teams, ensuring clarity around briefs, timelines, and deliverables to foster a culture of executional excellence.
• Identify and implement new processes and frameworks as the team scales, to enhance operational efficiency and team collaboration.
• Mentor junior team members on post-sale best practices and contribute ideas providing white glove client service to our Tier 1 accounts.

Qualifications

• A minimum of 6-8 years of experience in account management or client services, with a focus on post-sale execution at a digital media company, creative agency, or in branded content.
• Proven, hands-on experience executing custom, social-first branded content campaigns in a post-sale capacity, from kickoff through final reporting.
• Demonstrated ability to not just manage, but grow and retain high-value, premium accounts in a client-facing setting.
• Strong understanding of digital performance metrics, media math, and brand lift studies, with a proven ability to measure and articulate campaign success
• Exceptional project management and organizational skills, with a rigorous attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Confident communicator with outstanding written, verbal, and executive presentation skills.
• A proactive, collaborative, and solutions-oriented mindset with the ability to lead and influence both internal and external stakeholders.

The annual base salary for this position ranges from $100,000 to $120,000. An employee's position within this range will be determined based on several factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.

We are an Equal Opportunity Employer committed to building an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, veteran status, sexual orientation, gender identity or expression, parental status, or any other characteristic protected by law.