Operational Key Account Manager

YOUR ROLE

You will play a critical role in delivering exceptional customer experiences and driving long-term account success within our Contract Logistics portfolio. Acting as a trusted advisor, you will manage day-to-day customer engagement, anticipate business needs, and help identify opportunities to enhance service value and support growth.

In this role, you will partner closely with customers and internal teams to ensure operational excellence, strengthen relationships, and contribute to retention and expansion strategies. Reporting to the Customer Success Supervisor, you will be empowered to take ownership of your accounts while influencing both commercial and operational outcomes.

WHAT YOU WILL DO

Build Strong Customer Partnerships

• Serve as the primary point of contact for assigned customer accounts, fostering trust and long-term relationships.
• Develop a deep understanding of customer operations, goals, and success metrics.
• Lead and contribute to customer meetings, business reviews, and issue resolution with confidence and professionalism.

Drive Retention & Growth

• Support contract renewals, service expansions, and upsell opportunities by leveraging customer insights and operational data.
• Proactively identify risks to customer satisfaction or retention and recommend strategic solutions.
• Assist in developing compelling business cases, proposals, and renewal strategies that deliver value to the customer.

Deliver Performance Excellence

• Monitor service performance, volume trends, and key cost drivers to ensure consistent delivery against expectations.
• Translate data into actionable insights, identifying opportunities for improvement and efficiency.
• Partner with Finance and Operations to ensure accurate billing and strong financial alignment.

Collaborate to Win

• Work cross-functionally with Operations, Solutions Design, and Finance to deliver seamless, high-quality service.
• Support onboarding and implementation of new customers and expanded services.
• Share insights, feedback, and best practices to continuously elevate the customer experience.

WHAT WE ARE LOOKING FOR

Education & Experience

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
• 3–5 years of experience in customer success, account management, logistics operations, or a similar role.
• Experience in a B2B or contract logistics environment is strongly preferred.

Skills & Attributes

• A relationship-driven professional with a passion for delivering exceptional customer experiences.
• Strong analytical and problem-solving skills with the ability to turn insights into action.
• Proven ability to manage multiple priorities and work independently in a fast-paced environment.
• Confident communicator with the ability to influence both customers and internal stakeholders.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.