Senior Product Owner II
Apex Systems, Cincinnati, OH, United States
Job Title: Senior Product Owner II
Location: Cincinnati, Ohio (Onsite)
Pay Range:$57-68
Contract Length: 6 months
The Senior Product Owner (Technical) will lead the strategy, development, and production deployment of an AI Agent chatbot designed to support customer servicing at scale. This role partners closely with engineering, business stakeholders, risk and compliance teams, and external vendors to deliver AI-powered conversational experiences. You'll guide a dedicated agile engineering squad working with a modern cloud-native tech stack, including AWS Connect, Lambda, ECS, and related services. Hands-on experience deploying AI chatbot or agent solutions into production is essential.
What You'll Do Drive the roadmap, prioritization, and delivery of an AI Agent chatbot from concept through production deployment. Collaborate with engineering, business units, operations, risk, compliance, legal, information security, fraud, and architecture teams to define and execute product strategy. Provide clear communication and transparency to stakeholders regarding development progress, performance metrics, and production outcomes. Make informed decisions that support regulatory requirements, customer experience improvements, operational efficiency, and business growth. Participate in all phases of development, including analysis, design, testing, and deployment. Partner with engineering and subject matter experts to solve complex problems and optimize chatbot performance. Work with research teams to conduct usability testing and validate conversational interactions. Manage relationships with thirdparty AI and platform vendors, including release planning, issue resolution, and performance monitoring. Maintain product documentation, training materials, and knowledge bases. Champion Agile practices, maintain a healthy backlog, and actively participate in team ceremonies. Advocate for chatbot capabilities and upcoming enhancements across internal teams. Technical Skills
Must Have
Experience bringing new products to market Experience working with Agile development teams Experience building and deploying AI chatbot or agent systems into production Nice to Have
Familiarity with AWS services (Connect, Lambda, ECS) Experience working with and deploying AI solutions Exposure to AI/ML platforms What You Bring
Bachelor's degree in a related field or equivalent experience. 4+ years of product management experience, ideally in technical or AI-driven products. Strong communication skills with the ability to influence across technical and non-technical teams. Solid understanding of business processes and customer experience principles. Experience working in Agile or SAFe environments. Creative problem-solving skills and intellectual curiosity. Strong analytical abilities with a knack for simplifying complex concepts. Self-driven, collaborative, and comfortable working in a fast-paced environment.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Location: Cincinnati, Ohio (Onsite)
Pay Range:$57-68
Contract Length: 6 months
The Senior Product Owner (Technical) will lead the strategy, development, and production deployment of an AI Agent chatbot designed to support customer servicing at scale. This role partners closely with engineering, business stakeholders, risk and compliance teams, and external vendors to deliver AI-powered conversational experiences. You'll guide a dedicated agile engineering squad working with a modern cloud-native tech stack, including AWS Connect, Lambda, ECS, and related services. Hands-on experience deploying AI chatbot or agent solutions into production is essential.
What You'll Do Drive the roadmap, prioritization, and delivery of an AI Agent chatbot from concept through production deployment. Collaborate with engineering, business units, operations, risk, compliance, legal, information security, fraud, and architecture teams to define and execute product strategy. Provide clear communication and transparency to stakeholders regarding development progress, performance metrics, and production outcomes. Make informed decisions that support regulatory requirements, customer experience improvements, operational efficiency, and business growth. Participate in all phases of development, including analysis, design, testing, and deployment. Partner with engineering and subject matter experts to solve complex problems and optimize chatbot performance. Work with research teams to conduct usability testing and validate conversational interactions. Manage relationships with thirdparty AI and platform vendors, including release planning, issue resolution, and performance monitoring. Maintain product documentation, training materials, and knowledge bases. Champion Agile practices, maintain a healthy backlog, and actively participate in team ceremonies. Advocate for chatbot capabilities and upcoming enhancements across internal teams. Technical Skills
Must Have
Experience bringing new products to market Experience working with Agile development teams Experience building and deploying AI chatbot or agent systems into production Nice to Have
Familiarity with AWS services (Connect, Lambda, ECS) Experience working with and deploying AI solutions Exposure to AI/ML platforms What You Bring
Bachelor's degree in a related field or equivalent experience. 4+ years of product management experience, ideally in technical or AI-driven products. Strong communication skills with the ability to influence across technical and non-technical teams. Solid understanding of business processes and customer experience principles. Experience working in Agile or SAFe environments. Creative problem-solving skills and intellectual curiosity. Strong analytical abilities with a knack for simplifying complex concepts. Self-driven, collaborative, and comfortable working in a fast-paced environment.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.