Customer Service Representative - Trainee
Wilson Company, Addison, TX, United States
Customer Service Representative
Provide service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites. Duties/Responsibilities: Engage with internal and external customers on behalf of Wilson Company Work with internal CSR teams and other departments to find appropriate solutions to problems. Process telephone, mail, EDI, email and fax quotations and orders Solve customer application problems Serve walk-in customers as needed Cross over competitive products Purchase parts for rush orders Expedite orders for customers Process customer returns Trouble shoot and resolve order processing issues Load customer part number cross-references & specific pricing information Utilize printed and on-line vendor information resources Keep product and reference information up to date Provide literature to customers Pick, pack and ship items if necessary Assist with cycle counting if required Assist with Retail store activities as required Required Skills/Abilities: Ability to be courteous and have a positive attitude Good listening & clarification skills Ability to work well in a fast-paced team environment Must be detail oriented and maintain a high level of accuracy Ability to build and maintain long term relationships Ability to continuously improve knowledge Good communication and problem-solving skills Good working knowledge of various computer programs including MS Office computer programs Good mechanical aptitude Knowledge of fluid power products preferred or ability to obtain Industrial Fluid Power Certification (IFPS) as a hydraulic specialist, pneumatic specialist and/or connector specialist within 2 years. Education and Experience: Technical school or four-year degree preferred, or 2-4 years of industry experience. 1 year of experience with fluid power/motion control products preferred Two years of customer service experience required Valid driver's license and acceptable motor vehicle record required. Physical Requirements: Standing, walking, and sitting for long periods of time Use of hands and arms to touch, lift, reach, etc. Ability to lift packages, boxes, files, and open filing cabinets and storage areas Talking and hearing Ability to occasionally lift up to 10 lbs. Salary Range:
$19.23/hr - $23.08/hr, or approximately $40,000-$48,000 annually Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver's license prior to start date.
Provide service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites. Duties/Responsibilities: Engage with internal and external customers on behalf of Wilson Company Work with internal CSR teams and other departments to find appropriate solutions to problems. Process telephone, mail, EDI, email and fax quotations and orders Solve customer application problems Serve walk-in customers as needed Cross over competitive products Purchase parts for rush orders Expedite orders for customers Process customer returns Trouble shoot and resolve order processing issues Load customer part number cross-references & specific pricing information Utilize printed and on-line vendor information resources Keep product and reference information up to date Provide literature to customers Pick, pack and ship items if necessary Assist with cycle counting if required Assist with Retail store activities as required Required Skills/Abilities: Ability to be courteous and have a positive attitude Good listening & clarification skills Ability to work well in a fast-paced team environment Must be detail oriented and maintain a high level of accuracy Ability to build and maintain long term relationships Ability to continuously improve knowledge Good communication and problem-solving skills Good working knowledge of various computer programs including MS Office computer programs Good mechanical aptitude Knowledge of fluid power products preferred or ability to obtain Industrial Fluid Power Certification (IFPS) as a hydraulic specialist, pneumatic specialist and/or connector specialist within 2 years. Education and Experience: Technical school or four-year degree preferred, or 2-4 years of industry experience. 1 year of experience with fluid power/motion control products preferred Two years of customer service experience required Valid driver's license and acceptable motor vehicle record required. Physical Requirements: Standing, walking, and sitting for long periods of time Use of hands and arms to touch, lift, reach, etc. Ability to lift packages, boxes, files, and open filing cabinets and storage areas Talking and hearing Ability to occasionally lift up to 10 lbs. Salary Range:
$19.23/hr - $23.08/hr, or approximately $40,000-$48,000 annually Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver's license prior to start date.