Night Auditor/Front Desk Agent
Caribbean Resort & Villas, Treasure Island, FL, United States
Overview
The Night Auditor/Front Desk Agent ensures smooth front desk operations and oversees property departments during overnight hours, and acting as a Front Desk Agent during other hours. Responsibilities include providing exceptional customer service, managing guest check-ins and room assignments, processing payments accurately, and addressing guest inquiries. You will also submit housekeeping and maintenance requests as needed, while creating a welcoming and memorable experience for all guests. This role prioritizes delivering prompt, courteous service to maintain the highest standards of guest satisfaction.
Responsibilities
Night Auditor/Front Desk Agent responsibilities include, but are not limited to;
Conduct night audit procedures efficiently and accurately including verifying revenue from multiple sources and following up on discrepancies Check-in late-arriving guests and handle any guest inquiries or issues during the night shift Be able to assist with any reservations that come in overnight including requests from travel websites like Booking.com, Airbnb, etc. Process end-of-day reports and complete financial transactions Maintain a clean and organized front desk area Assist with guest services as needed during the night shift Other duties as assigned Qualifications
What are we looking for?
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays Previous experience in a front desk or night audit role preferred Knowledge of hospitality/hotel industry Familiarity with hotel operations and procedures Excellent customer service skills and phone etiquette Ability to work night shifts in a fast-paced environment Passion for providing exceptional service to guests and team members Proven job reliability, diligence, dedication, and attention to detail Teamwork and collaboration Must be able to communicate clearly and professionally with guests, coworkers and supervisors What can you look forward to?
Qualifying team members may enjoy the following benefits:
Medical and Dental insurance Supplemental insurance plans (ex. Vision, Life, etc...) Paid Time Off 401(k) retirement plan with company match Bereavement Leave Jury Duty Pay Employee Assistance Program David L. Brittain Scholarship Program Tuition Reimbursement Resort Accommodations Discount And more!
Why choose us?
WE ARE MORE THAN JUST A WORKPLACE...
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida's hospitality industry and become part of a legacy of excellence.
As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
Complete your application for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up
Connect with us! @brittainresorts | TikTok | Facebook | Instagram | LinkedIn
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
The Night Auditor/Front Desk Agent ensures smooth front desk operations and oversees property departments during overnight hours, and acting as a Front Desk Agent during other hours. Responsibilities include providing exceptional customer service, managing guest check-ins and room assignments, processing payments accurately, and addressing guest inquiries. You will also submit housekeeping and maintenance requests as needed, while creating a welcoming and memorable experience for all guests. This role prioritizes delivering prompt, courteous service to maintain the highest standards of guest satisfaction.
Responsibilities
Night Auditor/Front Desk Agent responsibilities include, but are not limited to;
Conduct night audit procedures efficiently and accurately including verifying revenue from multiple sources and following up on discrepancies Check-in late-arriving guests and handle any guest inquiries or issues during the night shift Be able to assist with any reservations that come in overnight including requests from travel websites like Booking.com, Airbnb, etc. Process end-of-day reports and complete financial transactions Maintain a clean and organized front desk area Assist with guest services as needed during the night shift Other duties as assigned Qualifications
What are we looking for?
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays Previous experience in a front desk or night audit role preferred Knowledge of hospitality/hotel industry Familiarity with hotel operations and procedures Excellent customer service skills and phone etiquette Ability to work night shifts in a fast-paced environment Passion for providing exceptional service to guests and team members Proven job reliability, diligence, dedication, and attention to detail Teamwork and collaboration Must be able to communicate clearly and professionally with guests, coworkers and supervisors What can you look forward to?
Qualifying team members may enjoy the following benefits:
Medical and Dental insurance Supplemental insurance plans (ex. Vision, Life, etc...) Paid Time Off 401(k) retirement plan with company match Bereavement Leave Jury Duty Pay Employee Assistance Program David L. Brittain Scholarship Program Tuition Reimbursement Resort Accommodations Discount And more!
Why choose us?
WE ARE MORE THAN JUST A WORKPLACE...
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida's hospitality industry and become part of a legacy of excellence.
As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
Complete your application for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up
Connect with us! @brittainresorts | TikTok | Facebook | Instagram | LinkedIn
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.