Senior Dealer Administrative Specialist
JM Family, Deerfield Beach, FL, United States
Senior Dealer Administrative Specialist
JM&A Group is looking for a Senior Dealer Administrative Specialist. JM&A's Dealer Administrative Team provides support to internal JM&A Departments and the Field Sales Team. The team is responsible for managing the field sales team Auto Lease Program, various quality checks and audits, report upkeep and distribution and maintaining dealer forms and information. Responsibilities Perform and/or audit setup for product launches and annual changes to product forms Act as primary liaison between JM&A and Vendor to effectively coordinate/maintain the field sales Auto Lease Program. Including notification of movement within the field team impacting vehicles, incident management, and review/audit all invoices for accuracy Conduct peer-to-peer quality audits Review, triage and/or resolve incoming cases for various Dealer Admin and Account Acquisition team tasks Backup peers for various system setups, dealer material/supply orders, field requests, and daily incentives processing. Qualifications Effective communication skills (both written and verbal), strong attention to detail, and ability to think critically and solve complex problems, including confidently communicating with vendor partners and navigating challenging conversations. Ability to demonstrate good judgment, problem solving, and decision-making skills, knowing how/when to escalate and when to appropriately challenge or seek clarification. Self-starter with the ability to learn new processes quickly and work effectively in environments where the path is not fully scripted. Strong abilities using MS Excel to format, analyze, and evaluate data, perform quality checks, and invoice processing. Technologically savvy with knowledge of SalesConnect, FWS Online Pricing, CPQ, Mainframe, and Microsoft 365 products is a plus. Knowledge of JM&A products is preferred. Effective team player with strong interpersonal skills, initiative, and work ethic, including the ability to collaborate early to ensure alignment before executing system updates. Continuous improvement mindset with curiosity and the ability to identify and implement process improvements. Ability and willingness to work a flexible schedule on short notice, including overtime as needed. Proven ability to manage projects to successful completion and meet deadlines while maintaining high quality standards. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
JM&A Group is looking for a Senior Dealer Administrative Specialist. JM&A's Dealer Administrative Team provides support to internal JM&A Departments and the Field Sales Team. The team is responsible for managing the field sales team Auto Lease Program, various quality checks and audits, report upkeep and distribution and maintaining dealer forms and information. Responsibilities Perform and/or audit setup for product launches and annual changes to product forms Act as primary liaison between JM&A and Vendor to effectively coordinate/maintain the field sales Auto Lease Program. Including notification of movement within the field team impacting vehicles, incident management, and review/audit all invoices for accuracy Conduct peer-to-peer quality audits Review, triage and/or resolve incoming cases for various Dealer Admin and Account Acquisition team tasks Backup peers for various system setups, dealer material/supply orders, field requests, and daily incentives processing. Qualifications Effective communication skills (both written and verbal), strong attention to detail, and ability to think critically and solve complex problems, including confidently communicating with vendor partners and navigating challenging conversations. Ability to demonstrate good judgment, problem solving, and decision-making skills, knowing how/when to escalate and when to appropriately challenge or seek clarification. Self-starter with the ability to learn new processes quickly and work effectively in environments where the path is not fully scripted. Strong abilities using MS Excel to format, analyze, and evaluate data, perform quality checks, and invoice processing. Technologically savvy with knowledge of SalesConnect, FWS Online Pricing, CPQ, Mainframe, and Microsoft 365 products is a plus. Knowledge of JM&A products is preferred. Effective team player with strong interpersonal skills, initiative, and work ethic, including the ability to collaborate early to ensure alignment before executing system updates. Continuous improvement mindset with curiosity and the ability to identify and implement process improvements. Ability and willingness to work a flexible schedule on short notice, including overtime as needed. Proven ability to manage projects to successful completion and meet deadlines while maintaining high quality standards. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.