Customer Service Representative

Napa Auto Parts - - Responsibilities: Responds to basic customer inquiries regarding products, provides quotes, and handles order entry; Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales); Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters; May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries; Builds customer relationships to drive repeat business by relating to the customer and drive process improvements