Client Experience Marketing Analyst II

Role: Marketing Analyst II (Part-Time, Hybrid) Duration: 3+ months part-time (20 hours/week) Location: Atlanta, GA or Carmel, Indiana. About the Role This position is ideal for someone who is client-focused and analytically driven. You’ll work closely with the Client Experience Marketing Manager and Director to enhance the end-to-end client journey by leveraging data, insights, and feedback. Key Responsibilities Support and execute Client Experience (CX) strategies across brands Analyze client feedback, surveys (CSAT/OSAT), and operational data to generate actionable insights Assist in journey mapping and identifying key client pain points Develop CX-related content such as client communications, training materials, and enablement tools Support client advisory sessions, feedback forums, and internal presentations Collaborate cross-functionally with Marketing, Sales, Product, and Operations teams Track CX initiatives, performance metrics, and project timelines Assist in budget tracking and coordination with agency partners What We’re Looking For 3+ years of experience in marketing, client experience, or insights roles (B2B preferred) Strong analytical and storytelling skills with the ability to translate data into meaningful insights Experience with CX/VOC tools like Qualtrics, Medallia, or Salesforce is a plus Excellent communication, presentation, and stakeholder management skills Highly organized, detail-oriented, and able to manage multiple priorities Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)