Community Outreach Specialist
Upward Health, New York, NY, United States
Company Overview
Upward Health is an in‑home, multidisciplinary medical group providing 24/7 whole‑person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team—from doctors, nurses, and Care Specialists to HR, Technology, and Business Services staff—is driven by a desire to improve the lives of our patients. We treat a wide range of needs—everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals—because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description The
Community Outreach Specialist (COS)
plays a critical role in establishing Upward Health’s presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS educates patients about our offerings, engages them in meaningful conversations, and facilitates their enrollment into our programs. The COS manages a personal caseload, primarily using phone outreach but also employing in‑person visits and other community‑based strategies as needed. This role ensures patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Skills Required
Strong verbal communication and persuasive abilities
Excellent interpersonal skills with the ability to build trust and rapport quickly
Strong organizational and multitasking skills to manage a personal caseload efficiently
Self‑motivated with the ability to work independently and meet outreach goals
Comfortable with fast‑paced environments and adapting outreach methods to various situations
Proficient in using computer systems for documentation, communication, and managing outreach activities
Flexible and adaptable to a variety of outreach methods, including phone, in‑person meetings, and mailings
Fluent in English; Spanish proficiency is a plus
Key Behaviors
Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.
Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.
Adjusts outreach strategies flexibly based on the needs and preferences of patients, ensuring effective communication at all times.
Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.
Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow‑ups with patients.
Approaches patient interactions with empathy, ensuring each patient feels heard and understood.
Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.
Competencies
Clear and persuasive communication of Upward Health’s services and benefits to potential patients.
Skilled in enrolling patients into programs and ensuring a smooth onboarding experience.
Always focused on the needs of the patient, ensuring excellent service throughout the outreach process.
Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.
Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast‑paced environment.
Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company’s systems.
Familiarity with local resources and the ability to connect patients to additional community‑based services that may be beneficial to their care.
Equal Opportunity Employer Statement Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
NY pay range: $21 USD - $24 USD
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Job Title & Role Description The
Community Outreach Specialist (COS)
plays a critical role in establishing Upward Health’s presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS educates patients about our offerings, engages them in meaningful conversations, and facilitates their enrollment into our programs. The COS manages a personal caseload, primarily using phone outreach but also employing in‑person visits and other community‑based strategies as needed. This role ensures patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Skills Required
Strong verbal communication and persuasive abilities
Excellent interpersonal skills with the ability to build trust and rapport quickly
Strong organizational and multitasking skills to manage a personal caseload efficiently
Self‑motivated with the ability to work independently and meet outreach goals
Comfortable with fast‑paced environments and adapting outreach methods to various situations
Proficient in using computer systems for documentation, communication, and managing outreach activities
Flexible and adaptable to a variety of outreach methods, including phone, in‑person meetings, and mailings
Fluent in English; Spanish proficiency is a plus
Key Behaviors
Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.
Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.
Adjusts outreach strategies flexibly based on the needs and preferences of patients, ensuring effective communication at all times.
Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.
Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow‑ups with patients.
Approaches patient interactions with empathy, ensuring each patient feels heard and understood.
Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.
Competencies
Clear and persuasive communication of Upward Health’s services and benefits to potential patients.
Skilled in enrolling patients into programs and ensuring a smooth onboarding experience.
Always focused on the needs of the patient, ensuring excellent service throughout the outreach process.
Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.
Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast‑paced environment.
Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company’s systems.
Familiarity with local resources and the ability to connect patients to additional community‑based services that may be beneficial to their care.
Equal Opportunity Employer Statement Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
NY pay range: $21 USD - $24 USD
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