Customer Service Representative
TEKsystems, Phoenix, AZ, United States
* Ready to turn customer conversations into career growth? Join a fastpaced customer support team where reliability, professionalism, and opportunity matter.*
*Customer Service Representative* *Start Date:* April 14, 2026 *Location:* Phoenix, AZ 85044 *Shift:*
* Training: Monday-Friday, 9:00 AM-5:00 PM (mandatory, on-site) * PostTraining: Flexible start times (8:00 AM or 10:00 AM) *Role Overview* As a Customer Service Representative, you'll support homeowners by handling highvolume inbound and outbound calls related to mortgage servicing. This role is ideal for experienced call center professionals who value stability, performance, and longterm career growth.
*What You'll Do* * Handle inbound customer calls related to payments, escrow, and general account questions * Make outbound reminder calls and assist customers with payment options (noncollections) * Deliver professional, courteous service while meeting call center performance metrics *Qualifications* * 2-3 years of recent call center experience (highvolume inbound/outbound calls) * Strong tenure history with at least 1 year in each prior role and no large employment gaps * High school diploma or equivalent * Comfortable working with call center metrics and internal systems * Bilingual candidates encouraged (higher pay available) *Why This Role* This is a feeder role with real advancement opportunities into team lead and backoffice positions. You'll gain handson exposure to the mortgage industry while contributing feedback that helps shape evolving customer service technology. *Job Type & Location*This is a Contract to Hire position based out of Phoenix, AZ. *Pay and Benefits*The pay range for this position is $19.50 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
*
Medical, dental & vision
*
Critical Illness, Accident, and Hospital
*
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
*
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
*
Short and long-term disability
*
Health Spending Account (HSA)
*
Transportation benefits
*
Employee Assistance Program
*
Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Phoenix,AZ. *Application Deadline*This position is anticipated to close on Apr 3, 2026. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Customer Service Representative* *Start Date:* April 14, 2026 *Location:* Phoenix, AZ 85044 *Shift:*
* Training: Monday-Friday, 9:00 AM-5:00 PM (mandatory, on-site) * PostTraining: Flexible start times (8:00 AM or 10:00 AM) *Role Overview* As a Customer Service Representative, you'll support homeowners by handling highvolume inbound and outbound calls related to mortgage servicing. This role is ideal for experienced call center professionals who value stability, performance, and longterm career growth.
*What You'll Do* * Handle inbound customer calls related to payments, escrow, and general account questions * Make outbound reminder calls and assist customers with payment options (noncollections) * Deliver professional, courteous service while meeting call center performance metrics *Qualifications* * 2-3 years of recent call center experience (highvolume inbound/outbound calls) * Strong tenure history with at least 1 year in each prior role and no large employment gaps * High school diploma or equivalent * Comfortable working with call center metrics and internal systems * Bilingual candidates encouraged (higher pay available) *Why This Role* This is a feeder role with real advancement opportunities into team lead and backoffice positions. You'll gain handson exposure to the mortgage industry while contributing feedback that helps shape evolving customer service technology. *Job Type & Location*This is a Contract to Hire position based out of Phoenix, AZ. *Pay and Benefits*The pay range for this position is $19.50 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
*
Medical, dental & vision
*
Critical Illness, Accident, and Hospital
*
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
*
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
*
Short and long-term disability
*
Health Spending Account (HSA)
*
Transportation benefits
*
Employee Assistance Program
*
Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Phoenix,AZ. *Application Deadline*This position is anticipated to close on Apr 3, 2026. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.