Call Center Representative
Veterans Lending Group, Boise, ID, United States
Company Description
Veterans Lending Group is a team of educators, community leaders, military service members, and family members of those who serve. Operating under the registered tradename of CrossCountry Mortgage, LLC., the company provides a range of mortgage solutions, with a particular focus on empowering military personnel, veterans, and their families. Veterans Lending Group is dedicated to offering equal housing opportunities and personalized loan services based on eligibility. Headquartered in Fort Walton Beach, FL, the organization prides itself on excellent service and a commitment to its community.
Role Description We are seeking a full-time Call Center Representative to join our team at our on-site location in Boise, ID. In this role, you will be responsible for assisting customers with inquiries, providing exceptional customer support, and addressing their concerns accurately and efficiently. You will manage incoming calls, take detailed customer notes, and ensure customer satisfaction by delivering prompt and courteous responses. This position requires strong communication skills, problem‑solving abilities, and proficiency with computer systems to support operational needs efficiently.
Qualifications
Experience in customer service roles, focusing on Customer Service Representation and Customer Support
Strong ability to handle Customer Satisfaction concerns with sensitivity and professionalism
Exceptional Interpersonal Skills, including active listening and effective communication with diverse individuals
Proficiency in Computer Literacy, including data entry and navigating customer service software
Ability to work in a fast-paced environment while maintaining a positive and service-oriented mindset
Previous experience in the mortgage or financial services industry is a plus
High school diploma or equivalent required; additional certifications in customer service are advantageous
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Role Description We are seeking a full-time Call Center Representative to join our team at our on-site location in Boise, ID. In this role, you will be responsible for assisting customers with inquiries, providing exceptional customer support, and addressing their concerns accurately and efficiently. You will manage incoming calls, take detailed customer notes, and ensure customer satisfaction by delivering prompt and courteous responses. This position requires strong communication skills, problem‑solving abilities, and proficiency with computer systems to support operational needs efficiently.
Qualifications
Experience in customer service roles, focusing on Customer Service Representation and Customer Support
Strong ability to handle Customer Satisfaction concerns with sensitivity and professionalism
Exceptional Interpersonal Skills, including active listening and effective communication with diverse individuals
Proficiency in Computer Literacy, including data entry and navigating customer service software
Ability to work in a fast-paced environment while maintaining a positive and service-oriented mindset
Previous experience in the mortgage or financial services industry is a plus
High school diploma or equivalent required; additional certifications in customer service are advantageous
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