Home Care Director of Operations
Medical Talent Pros, Lithia Springs, GA, United States
Director of Operations, Home Care
Location:
Atlanta GA Metro Employment Type:
Full-Time
Position Summary The Director of Home Care Operations is responsible for the overall management, growth, and quality of home care services. This leadership role oversees day-to-day operations, ensures compliance with state and federal regulations, and leads a high-performing team to deliver exceptional care to clients in their homes. The ideal candidate is both operations-driven and client-focused, with a strong grasp of staffing, quality assurance, and business development.
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Key Responsibilities Operational Leadership Oversee daily operations of all home care services to ensure efficiency, quality, and compliance Manage branch or territory performance, scheduling, and service delivery KPIs Develop and implement standard operating procedures (SOPs) across teams
Team Management Recruit, train, and manage care coordinators, field staff (caregivers/CNAs), and administrative teams Ensure adequate staffing levels to meet client demand Conduct regular performance evaluations and coaching for leadership and support staff
Quality & Compliance Maintain compliance with all local, state, and federal regulations, including home care licensure requirements Implement and oversee quality assurance processes and audits Respond to client feedback, incidents, and concerns in a timely and professional manner
Client & Family Experience Ensure high standards of client satisfaction and family communication Partner with intake teams to ensure smooth onboarding and care transitions Monitor client outcomes and make adjustments to care plans as needed
Business Growth Collaborate with marketing and sales to support referral growth and territory expansion Analyze operational metrics and financial performance; report to executive team Identify opportunities for service line expansion or operational improvements
Qualifications Bachelor’s degree (Preferred: in healthcare administration, nursing, business, or related field) 5+ years of experience in home care operations 3+ years of leadership experience managing cross-functional teams Strong knowledge of state home care regulations and compliance standards Proven track record of improving operational performance and client outcomes Excellent communication, leadership, and problem-solving skills Proficiency in scheduling software, EMRs, and productivity tools (e.g., ClearCare, AlayaCare, WellSky)
Preferred Experience RN or clinical license a plus, but not required Experience scaling multi-location or high-volume home care operations Familiarity with private pay and/or Medicaid waiver programs
What We Offer Competitive salary + performance-based bonuses Health, dental, and vision insurance PTO and paid holidays Professional development and growth opportunities Mission-driven, supportive culture
Location:
Atlanta GA Metro Employment Type:
Full-Time
Position Summary The Director of Home Care Operations is responsible for the overall management, growth, and quality of home care services. This leadership role oversees day-to-day operations, ensures compliance with state and federal regulations, and leads a high-performing team to deliver exceptional care to clients in their homes. The ideal candidate is both operations-driven and client-focused, with a strong grasp of staffing, quality assurance, and business development.
✅
Key Responsibilities Operational Leadership Oversee daily operations of all home care services to ensure efficiency, quality, and compliance Manage branch or territory performance, scheduling, and service delivery KPIs Develop and implement standard operating procedures (SOPs) across teams
Team Management Recruit, train, and manage care coordinators, field staff (caregivers/CNAs), and administrative teams Ensure adequate staffing levels to meet client demand Conduct regular performance evaluations and coaching for leadership and support staff
Quality & Compliance Maintain compliance with all local, state, and federal regulations, including home care licensure requirements Implement and oversee quality assurance processes and audits Respond to client feedback, incidents, and concerns in a timely and professional manner
Client & Family Experience Ensure high standards of client satisfaction and family communication Partner with intake teams to ensure smooth onboarding and care transitions Monitor client outcomes and make adjustments to care plans as needed
Business Growth Collaborate with marketing and sales to support referral growth and territory expansion Analyze operational metrics and financial performance; report to executive team Identify opportunities for service line expansion or operational improvements
Qualifications Bachelor’s degree (Preferred: in healthcare administration, nursing, business, or related field) 5+ years of experience in home care operations 3+ years of leadership experience managing cross-functional teams Strong knowledge of state home care regulations and compliance standards Proven track record of improving operational performance and client outcomes Excellent communication, leadership, and problem-solving skills Proficiency in scheduling software, EMRs, and productivity tools (e.g., ClearCare, AlayaCare, WellSky)
Preferred Experience RN or clinical license a plus, but not required Experience scaling multi-location or high-volume home care operations Familiarity with private pay and/or Medicaid waiver programs
What We Offer Competitive salary + performance-based bonuses Health, dental, and vision insurance PTO and paid holidays Professional development and growth opportunities Mission-driven, supportive culture