Claims Representative
Calculated Hire, Indianapolis, IN, United States
Claims Investigator
3 Month Contract to Hire
Starting Pay: $20/hr
Onsite: Indianapolis, IN
About the Role
We are hiring a
Claims Investigator
to join the Adjudication Division of a state government agency administering the federal unemployment insurance (UI) benefits program. In this role, you'll conduct fact-finding investigations, analyze eligibility, and issue written determinations in compliance with federal and state UI laws — all while meeting strict federal performance standards.
What You'll Do Investigate UI claims by gathering information from claimants, employers, and internal staff Issue senior-level written eligibility determinations within federal timeliness and quality standards Explain benefit rights, eligibility requirements, and UI programs to claimants and employers Manage a high-volume caseload across multiple computer systems Assist with appeals, respond to correspondence, and provide hearing testimony when needed Coordinate with agency leadership on escalated issues, including legislative inquiries Support the customer service call center during high-volume periods
What We're Looking For Strong critical thinking and analytical skills — you'll apply guidelines to a wide variety of real-world situations Comfort with outbound phone calls and the ability to handle difficult or emotionally charged conversations with professionalism and empathy Clear written communication skills — you'll be writing formal eligibility decisions regularly Computer literacy and willingness to learn new systems (full training provided) Strong organizational skills with the ability to manage a high-volume workload under strict deadlines A sense of urgency and attention to detail — accuracy and timeliness are critical in this role
No prior experience in unemployment insurance or benefits administration required. If you're a quick learner who can think critically and communicate confidently, we want to hear from you.
Working Conditions This is a sedentary, office-based role. Work is performed at a desk in front of a computer. The role is mentally demanding — you'll navigate complex cases, competing priorities, and tight federal timelines on a daily basis.
About the Role
We are hiring a
Claims Investigator
to join the Adjudication Division of a state government agency administering the federal unemployment insurance (UI) benefits program. In this role, you'll conduct fact-finding investigations, analyze eligibility, and issue written determinations in compliance with federal and state UI laws — all while meeting strict federal performance standards.
What You'll Do Investigate UI claims by gathering information from claimants, employers, and internal staff Issue senior-level written eligibility determinations within federal timeliness and quality standards Explain benefit rights, eligibility requirements, and UI programs to claimants and employers Manage a high-volume caseload across multiple computer systems Assist with appeals, respond to correspondence, and provide hearing testimony when needed Coordinate with agency leadership on escalated issues, including legislative inquiries Support the customer service call center during high-volume periods
What We're Looking For Strong critical thinking and analytical skills — you'll apply guidelines to a wide variety of real-world situations Comfort with outbound phone calls and the ability to handle difficult or emotionally charged conversations with professionalism and empathy Clear written communication skills — you'll be writing formal eligibility decisions regularly Computer literacy and willingness to learn new systems (full training provided) Strong organizational skills with the ability to manage a high-volume workload under strict deadlines A sense of urgency and attention to detail — accuracy and timeliness are critical in this role
No prior experience in unemployment insurance or benefits administration required. If you're a quick learner who can think critically and communicate confidently, we want to hear from you.
Working Conditions This is a sedentary, office-based role. Work is performed at a desk in front of a computer. The role is mentally demanding — you'll navigate complex cases, competing priorities, and tight federal timelines on a daily basis.