Technical Content Designer
Planet Pharma, Shelton, CT, United States
Expected Hours: Full time
Potential for extension: Based on business needs with potential for FTE
Duration: 6 months
Must Haves 7-10 years experience MADcap Flare Life sciences familiarity Intermediate Jira skills
Responsibilities: • Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles. • Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment. • Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience. • Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness. • Ensure the help product adheres to established brand guidelines, style guides, and internal standards. • Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles. • Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle. Basic Qualifications • Bachelor’s degree required in Technical Communication or a science/engineering related discipline. • Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies. • Mid to expert level experience using MadCap Flare and the associated suite of products. • Ability to integrate and optimize the use of AI within technical communication workflows. • Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences. • Familiarity with embedding multimedia into web-based help content. • Experience implementing meta tags and structured content focused on providing key information to an AI chatbot. • Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment. • Exceptional time management and organization skills with proficiency managing and tracking projects using Jira. • Highly detail oriented with excellent problem solving and communication skills. • Native level fluency in written and spoken English.
Must Haves 7-10 years experience MADcap Flare Life sciences familiarity Intermediate Jira skills
Responsibilities: • Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles. • Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment. • Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience. • Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness. • Ensure the help product adheres to established brand guidelines, style guides, and internal standards. • Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles. • Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle. Basic Qualifications • Bachelor’s degree required in Technical Communication or a science/engineering related discipline. • Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies. • Mid to expert level experience using MadCap Flare and the associated suite of products. • Ability to integrate and optimize the use of AI within technical communication workflows. • Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences. • Familiarity with embedding multimedia into web-based help content. • Experience implementing meta tags and structured content focused on providing key information to an AI chatbot. • Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment. • Exceptional time management and organization skills with proficiency managing and tracking projects using Jira. • Highly detail oriented with excellent problem solving and communication skills. • Native level fluency in written and spoken English.