Customer Service Representative
Find Great People | FGP, Fort Myers, FL, United States
A client in Florida, is seeking to hire a
Customer Service Agent
with personal/commercial lines experience to join their LaBelle office. This person will service and support our existing client base while identifying opportunities for account rounding and cross-selling. This role plays a key part in delivering exceptional customer service, maintaining accurate policy records, and supporting a collaborative team environment. This candidate must have an active Florida Property & Casualty License (220 or 440 required). This is a direct hire and fully in office opportunity.
Responsibilities: Service all aspects of existing personal lines policies, including policy changes, endorsements, and coverage adjustments Educate clients on their policies and answer coverage-related questions clearly and confidently Resolve client issues promptly and escalate when appropriate Rewrite policies due to non-renewals or cancellations as needed Handle underwriting requests for established accounts Cross-sell additional lines of business to existing clients (e.g., auto, home, boat) Assist walk-in clients and support in-office service needs
Qualifications: Active Florida Property & Casualty license (220 or 440 required) 3 yrs+
of experience quoting, writing, and servicing personal lines policies (home, auto, and boat) Experience working with Applied EPIC agency management system
Benefits & Compensation: $54K- $55k + commission PTO, 401k and Health Insurance Pension offered
Customer Service Agent
with personal/commercial lines experience to join their LaBelle office. This person will service and support our existing client base while identifying opportunities for account rounding and cross-selling. This role plays a key part in delivering exceptional customer service, maintaining accurate policy records, and supporting a collaborative team environment. This candidate must have an active Florida Property & Casualty License (220 or 440 required). This is a direct hire and fully in office opportunity.
Responsibilities: Service all aspects of existing personal lines policies, including policy changes, endorsements, and coverage adjustments Educate clients on their policies and answer coverage-related questions clearly and confidently Resolve client issues promptly and escalate when appropriate Rewrite policies due to non-renewals or cancellations as needed Handle underwriting requests for established accounts Cross-sell additional lines of business to existing clients (e.g., auto, home, boat) Assist walk-in clients and support in-office service needs
Qualifications: Active Florida Property & Casualty license (220 or 440 required) 3 yrs+
of experience quoting, writing, and servicing personal lines policies (home, auto, and boat) Experience working with Applied EPIC agency management system
Benefits & Compensation: $54K- $55k + commission PTO, 401k and Health Insurance Pension offered