Director of Operations
Roda, Rockville, MD, United States
As Roda’s Director of
Operations
, you’ll be redefining what it means to care for cars in a big way
. With over 1,000 5-star customer reviews on Google (and counting!) and thousands of other happy customers, we have only just begun the journey - you can help us get to our next stop. We are building a best-in-class operations organization focused on safety, consistency, scalability, and profitability.
Join our high-performing and fun team that brings decades of expertise from businesses like Heyday, Framebridge, Casper, Barkbox, Tesla, Enterprise, WeWork, and Marriott, and let’s make car care, carefree.
In this role, you’ll report directly to the CEO and be responsible for providing consistent excellence, expanding the operation, and innovating new ways to deliver a magical experience in an efficient manner. The ideal candidate is a hands-on operator who can build systems from the ground up, lead managers, and continuously identify
new avenues for profitability and efficiency
while maintaining uncompromising quality and safety standards.
Responsibilities
Financial & Business Management Own
full P&L responsibility
for field operations Hold team accountable for daily responsibilities, hitting volume and customer experience targets, and operating within the Roda way Track KPIs across safety, productivity, customer experience, and profitability Process/System Development & Improvement Develop and execute strategies to
increase margins, throughput, and utilization In partnership with leadership team, identify and implement
new revenue streams, service offerings, and operational efficiencies Implement a
comprehensive Safety Plan and Safety Manual
in line with OSHA standards Establish clear
standards of operation
for technicians, advisors, valets, towing, and mobile staff Team Management & Coaching Lead, coach, and develop Service Managers and operational leaders Ensure managers are leading their teams to Roda’s standard of
consistent excellence Build a culture of accountability, ownership, and continuous improvement Work with leadership team to build
training paths and curricula by role
, and develop standardized
onboarding plans and guides Plan
workforce across all operational functions to ensure staffing and schedules align with volume and profitability goals Partner with leadership on hiring and performance management Qualifications 7–10+ years of operations leadership experience (automotive, logistics, field services, or multi-site operations strongly preferred) Proven experience owning
P&L and operational KPIs Strong background in SOP development, safety programs, and workforce training Experience scaling multi-location or multi-service operations Analytical mindset with the ability to translate data into action Hands-on leadership style with high standards and strong follow-through
What Success Looks Like
Operations run safely, predictably, and profitably Managers are strong, accountable, and continuously improving SOPs are followed, not ignored New revenue lines are built and
scaled without sacrificing quality Financial performance improves quarter over quarter Roda sets the standard for operational excellence in the DMV auto repair market
Operations
, you’ll be redefining what it means to care for cars in a big way
. With over 1,000 5-star customer reviews on Google (and counting!) and thousands of other happy customers, we have only just begun the journey - you can help us get to our next stop. We are building a best-in-class operations organization focused on safety, consistency, scalability, and profitability.
Join our high-performing and fun team that brings decades of expertise from businesses like Heyday, Framebridge, Casper, Barkbox, Tesla, Enterprise, WeWork, and Marriott, and let’s make car care, carefree.
In this role, you’ll report directly to the CEO and be responsible for providing consistent excellence, expanding the operation, and innovating new ways to deliver a magical experience in an efficient manner. The ideal candidate is a hands-on operator who can build systems from the ground up, lead managers, and continuously identify
new avenues for profitability and efficiency
while maintaining uncompromising quality and safety standards.
Responsibilities
Financial & Business Management Own
full P&L responsibility
for field operations Hold team accountable for daily responsibilities, hitting volume and customer experience targets, and operating within the Roda way Track KPIs across safety, productivity, customer experience, and profitability Process/System Development & Improvement Develop and execute strategies to
increase margins, throughput, and utilization In partnership with leadership team, identify and implement
new revenue streams, service offerings, and operational efficiencies Implement a
comprehensive Safety Plan and Safety Manual
in line with OSHA standards Establish clear
standards of operation
for technicians, advisors, valets, towing, and mobile staff Team Management & Coaching Lead, coach, and develop Service Managers and operational leaders Ensure managers are leading their teams to Roda’s standard of
consistent excellence Build a culture of accountability, ownership, and continuous improvement Work with leadership team to build
training paths and curricula by role
, and develop standardized
onboarding plans and guides Plan
workforce across all operational functions to ensure staffing and schedules align with volume and profitability goals Partner with leadership on hiring and performance management Qualifications 7–10+ years of operations leadership experience (automotive, logistics, field services, or multi-site operations strongly preferred) Proven experience owning
P&L and operational KPIs Strong background in SOP development, safety programs, and workforce training Experience scaling multi-location or multi-service operations Analytical mindset with the ability to translate data into action Hands-on leadership style with high standards and strong follow-through
What Success Looks Like
Operations run safely, predictably, and profitably Managers are strong, accountable, and continuously improving SOPs are followed, not ignored New revenue lines are built and
scaled without sacrificing quality Financial performance improves quarter over quarter Roda sets the standard for operational excellence in the DMV auto repair market