Customer Service Representative
Russell Tobin, East Syracuse, NY, United States
Russell Tobin & Associates is currently seeking a
Customer Service Representative , 6+ Months Contract role for one of our Fortune 500 clients, for
East Syracuse, NY (Hybrid) . Apply today for immediate consideration.
Position: Customer Service Representative Location: East Syracuse, NY (Hybrid) Pay rate: $19.00-21.00/hr on w2 Duration: 24 months with possible extension
Job Summary: Leads a project team or multiple smaller project teams in pre-delivery and after-sale support to customers which may include product ordering, availability and delivery. Manage large amounts of incoming calls. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers and deliver world-class service. Residential customer complaints are triaged by Tier 1 agents and transferred to the Connected Devices / Remote Access representatives Assist with troubleshooting for remote access and connectivity issues, specifically with thermostats Provide assistance with mobile app navigation and updates, including login issues, registering new accounts and adding devices Assist with questions related to software and app updates or changes Dealer referrals—getting a customer connected with a dealer that can provide additional service. Getting Dealers referred to Distributors for assistance Provide customers with warranty information Product comparison Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Requirements: Microsoft Office proficient Type 35-45 words per minute Ability to effectively multitask and manage priorities Excellent verbal and written communication skills
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Customer Service Representative , 6+ Months Contract role for one of our Fortune 500 clients, for
East Syracuse, NY (Hybrid) . Apply today for immediate consideration.
Position: Customer Service Representative Location: East Syracuse, NY (Hybrid) Pay rate: $19.00-21.00/hr on w2 Duration: 24 months with possible extension
Job Summary: Leads a project team or multiple smaller project teams in pre-delivery and after-sale support to customers which may include product ordering, availability and delivery. Manage large amounts of incoming calls. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers and deliver world-class service. Residential customer complaints are triaged by Tier 1 agents and transferred to the Connected Devices / Remote Access representatives Assist with troubleshooting for remote access and connectivity issues, specifically with thermostats Provide assistance with mobile app navigation and updates, including login issues, registering new accounts and adding devices Assist with questions related to software and app updates or changes Dealer referrals—getting a customer connected with a dealer that can provide additional service. Getting Dealers referred to Distributors for assistance Provide customers with warranty information Product comparison Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Requirements: Microsoft Office proficient Type 35-45 words per minute Ability to effectively multitask and manage priorities Excellent verbal and written communication skills
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.