Service Designer
Steampunk, Inc., Mc Lean, VA, United States
Service Designer
— You will guide government clients through the Design Intelligence™ framework, incorporating human-centered methods to solve end-to-end organization and experience challenges. You will lead discovery sessions to uncover customer pain points and identify enterprise opportunities, serving as the voice of the customer to ensure their needs are met within proposed solutions.
Responsibilities
Participate in all aspects of discovery to understand client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives.
Conduct workshops and interviews to frame pain points and opportunities, define problem statements, and validate hypotheses.
Synthesize research and data to communicate insights and make recommendations that shape mission/program strategy, service and workflow innovations, and a compelling future experience vision.
Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements.
Collaborate and communicate stakeholder and user needs on a cross‑functional team within an agile environment.
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and how research should be integrated into technical considerations.
Ensure all deliverables across a variety of projects are produced at the highest quality.
Qualifications
Ability to obtain a U.S. Government Public Trust Security Clearance.
4+ years of experience in human-centered design, service design, and/or customer experience design.
Current portfolio demonstrating ideology, methods, tools, skills, and craft.
Thorough knowledge and demonstrated experience conducting primary and secondary research, including stakeholder and user interviews, design‑thinking and co‑creation workshops, and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints.
Experience working on a scrum team within the Agile delivery framework and integrating research and design into technical sprints, including writing stories and story‑pointing.
Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart.
Desire to keep pace with evolving industry tools and best practices, with the ability to make recommendations for the best outcome.
Experience collaborating within a multidisciplinary delivery team, including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers.
A natural curiosity for solving problems coupled with strong analytical skills.
A collaborative nature with excellent written communication and presentation skills.
Experience working in a project‑based environment.
Degree or equivalent experience in HCD and/or service design.
Bonus Points
Previous work experience in or with the federal government.
Previous work experience as a consultant.
About Steampunk Steampunk employs several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. Annual salary is just one aspect of Steampunk’s total compensation package. Learn more about additional benefits here.
Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a
Change Agent
in the federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our
Design Intelligence™ process , we fundamentally change the expectations of federal clients for true shared accountability in solving their toughest mission challenges. As an
employee‑owned company , we invest in our employees to enable them to do the greatest work of their careers and reward them for outstanding contributions to our growth. For more about our story, visit http://www.steampunk.com.
We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E‑Verify program.
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— You will guide government clients through the Design Intelligence™ framework, incorporating human-centered methods to solve end-to-end organization and experience challenges. You will lead discovery sessions to uncover customer pain points and identify enterprise opportunities, serving as the voice of the customer to ensure their needs are met within proposed solutions.
Responsibilities
Participate in all aspects of discovery to understand client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives.
Conduct workshops and interviews to frame pain points and opportunities, define problem statements, and validate hypotheses.
Synthesize research and data to communicate insights and make recommendations that shape mission/program strategy, service and workflow innovations, and a compelling future experience vision.
Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements.
Collaborate and communicate stakeholder and user needs on a cross‑functional team within an agile environment.
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and how research should be integrated into technical considerations.
Ensure all deliverables across a variety of projects are produced at the highest quality.
Qualifications
Ability to obtain a U.S. Government Public Trust Security Clearance.
4+ years of experience in human-centered design, service design, and/or customer experience design.
Current portfolio demonstrating ideology, methods, tools, skills, and craft.
Thorough knowledge and demonstrated experience conducting primary and secondary research, including stakeholder and user interviews, design‑thinking and co‑creation workshops, and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints.
Experience working on a scrum team within the Agile delivery framework and integrating research and design into technical sprints, including writing stories and story‑pointing.
Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart.
Desire to keep pace with evolving industry tools and best practices, with the ability to make recommendations for the best outcome.
Experience collaborating within a multidisciplinary delivery team, including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers.
A natural curiosity for solving problems coupled with strong analytical skills.
A collaborative nature with excellent written communication and presentation skills.
Experience working in a project‑based environment.
Degree or equivalent experience in HCD and/or service design.
Bonus Points
Previous work experience in or with the federal government.
Previous work experience as a consultant.
About Steampunk Steampunk employs several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. Annual salary is just one aspect of Steampunk’s total compensation package. Learn more about additional benefits here.
Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a
Change Agent
in the federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our
Design Intelligence™ process , we fundamentally change the expectations of federal clients for true shared accountability in solving their toughest mission challenges. As an
employee‑owned company , we invest in our employees to enable them to do the greatest work of their careers and reward them for outstanding contributions to our growth. For more about our story, visit http://www.steampunk.com.
We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E‑Verify program.
#J-18808-Ljbffr