CUSTOMER SERVICE REPRESENTATIVE
Dufresne Spencer Group, Hobbs, NM, United States
Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States.
Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.
What You'll Do
Front Desk & Customer Service
: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
Customer Account Management:
Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
Cash Handling & Financial Procedures
: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
Customer Issue Resolution:
Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
Audit & Compliance Assistance
: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
Reporting & Documentation:
Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
Team Collaboration:
Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
Technology & Systems:
Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
Complete any additional tasks as assigned by management
What You Bring
Legally authorized to work in the US.
At least 18 years old
High school diploma or equivalent
Knowledgeable Microsoft Office Suite and system transactions
1 year of customer service, office, and/or administrative experience, preferred
Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities–various shifts
Thrive in a team environment
What’s In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
Extended health, dental benefits, and vision insurance
Employee Discount from 10% - 30%
Life/Disability Insurance
Flex Spending Account
401K
Paid Time off
Ashley values its diversity and is proud to be an equal opportunity employer.All employment decisions are madeon the basis ofan individual’s skills, qualifications, merit, and businessneeds.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Qualifications Skills Required Basic Computer Skills Expert
Bilingual skills a plus Expert
Expert
Strong verbal and communication skills Expert
MS Office Products Expert
Interpersonal Skills Expert
Behaviors Motivations Education Required High School or better.
Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.
What You'll Do
Front Desk & Customer Service
: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
Customer Account Management:
Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
Cash Handling & Financial Procedures
: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
Customer Issue Resolution:
Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
Audit & Compliance Assistance
: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
Reporting & Documentation:
Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
Team Collaboration:
Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
Technology & Systems:
Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
Complete any additional tasks as assigned by management
What You Bring
Legally authorized to work in the US.
At least 18 years old
High school diploma or equivalent
Knowledgeable Microsoft Office Suite and system transactions
1 year of customer service, office, and/or administrative experience, preferred
Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities–various shifts
Thrive in a team environment
What’s In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
Extended health, dental benefits, and vision insurance
Employee Discount from 10% - 30%
Life/Disability Insurance
Flex Spending Account
401K
Paid Time off
Ashley values its diversity and is proud to be an equal opportunity employer.All employment decisions are madeon the basis ofan individual’s skills, qualifications, merit, and businessneeds.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Qualifications Skills Required Basic Computer Skills Expert
Bilingual skills a plus Expert
Expert
Strong verbal and communication skills Expert
MS Office Products Expert
Interpersonal Skills Expert
Behaviors Motivations Education Required High School or better.
Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr