Service Desk Analyst II - Remote Incident & Escalation

A technology solutions provider in Tennessee is seeking a Service Desk Agent Level 2 to provide in-depth technical support and serve as an escalation point for Level 1 agents. The ideal candidate will have at least 3 years of experience in a technical support environment, with a strong understanding of networking fundamentals and excellent customer service skills. Responsibilities include troubleshooting technical issues and documenting ticket activities until resolution. ITIL Foundations Certification is required. #J-18808-Ljbffr