Service Desk Analyst
TEKsystems c/o Allegis Group, Aurora, IL, United States
Top Skills
Strong customer service and clear communication skills
Experience supporting users with Windows OS and Microsoft 365
Familiarity with Active Directory
Comfortable using remote support tools
Basic troubleshooting of hardware, software, and connectivity issues
Responsibilities
Provide first-level IT support via phone, email, and ticketing system
Troubleshoot and resolve common hardware, software, and network issues
Track, update, and close tickets within SLA guidelines
Set up and configure desktops, laptops, and peripherals
Document resolutions and contribute to knowledge base articles
Job Type & Location Contract position based in Aurora, IL.
Pay and Benefits The pay range is $19.00 – $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions; Life Insurance (Voluntary Life & AD&D for employee and dependents); Short- and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation or sick leave).
Workplace Type Hybrid position in Aurora, IL.
Application Deadline This position is anticipated to close on Apr 3, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Strong customer service and clear communication skills
Experience supporting users with Windows OS and Microsoft 365
Familiarity with Active Directory
Comfortable using remote support tools
Basic troubleshooting of hardware, software, and connectivity issues
Responsibilities
Provide first-level IT support via phone, email, and ticketing system
Troubleshoot and resolve common hardware, software, and network issues
Track, update, and close tickets within SLA guidelines
Set up and configure desktops, laptops, and peripherals
Document resolutions and contribute to knowledge base articles
Job Type & Location Contract position based in Aurora, IL.
Pay and Benefits The pay range is $19.00 – $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions; Life Insurance (Voluntary Life & AD&D for employee and dependents); Short- and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation or sick leave).
Workplace Type Hybrid position in Aurora, IL.
Application Deadline This position is anticipated to close on Apr 3, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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