Sales and Experience Manager
Goldfish Swim School - Tacoma, Tacoma, WA, United States
Apertura Futura: Sales and Experience Manager
Health insurance
Opportunity for advancement
Paid time off
At Goldfish Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Experience Manager energized by teamwork, motivated by improvement, and passionate about creating WOW moments for families and staff alike.
About the Role As the Sales and Experience Manager, you’ll be the heartbeat of our front‑of‑house operations. Your leadership is key to the Goldfish community experience. You will directly influence this through:
Managing interactions with prospective members.
Training team members.
Running successful events.
Reporting to the General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during a portion of your shifts and may be responsible for opening and closing the building independently.
Key Responsibilities Lead Management & Team Coordination:
Ensure prompt & effective follow‑up with leads
Monitor lead interactions and ensure a Golden Experience
Support and guide the Customer Experience Representative team in achieving daily goals
Attend scheduled team meetings and in‑services
Marketing & Event Support:
Collaborate with the marketing team to analyze trends and implement outreach strategies
Coordinate and participate in community events
Billing & Inventory Support:
Manage, track and order inventory in partnership with the General Manager
Oversee billing communications before and after monthly invoicing
Support the General Manager in running monthly billing
Address billing concerns with clarity, compassion and efficiency
Training & Onboarding:
Assist with hiring and onboarding of all new employees
Train and mentor new and current Customer Experience Representatives
Foster a culture of service, support and continuous learning
Reporting & Operations:
Run regular reports to track performance and drive improvement
Maintain organized filing, data systems and in‑school signage and boards
Assist with staff scheduling and daily operational preparation
Certifications & Availability
Ellis & Associates Lifeguard Certification required (training provided if not currently certified)
All certifications must be kept current in accordance with renewal standards
This is a full‑time position (30+ hrs/week)
Flexible availability is required, including weekdays, evenings and weekend shifts to accommodate the business need
Ready to Make a Splash? Apply today and help us deliver the Golden Experience to every family — while growing in a company that’s all about purpose, positivity and progress.
Why Dive In With Goldfish?
Paid Training:
We provide paid training, certifications and ongoing support.
Flexible Schedules:
We offer convenient schedules to accommodate life outside work.
All Are Welcome:
We value diversity & inclusion and treat everyone with integrity, compassion and trust.
Our team members are lifesavers, contributing to safer children in and around water.
We offer growth opportunities from manager roles to owning a Goldfish Swim School.
#J-18808-Ljbffr
Health insurance
Opportunity for advancement
Paid time off
At Goldfish Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Experience Manager energized by teamwork, motivated by improvement, and passionate about creating WOW moments for families and staff alike.
About the Role As the Sales and Experience Manager, you’ll be the heartbeat of our front‑of‑house operations. Your leadership is key to the Goldfish community experience. You will directly influence this through:
Managing interactions with prospective members.
Training team members.
Running successful events.
Reporting to the General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during a portion of your shifts and may be responsible for opening and closing the building independently.
Key Responsibilities Lead Management & Team Coordination:
Ensure prompt & effective follow‑up with leads
Monitor lead interactions and ensure a Golden Experience
Support and guide the Customer Experience Representative team in achieving daily goals
Attend scheduled team meetings and in‑services
Marketing & Event Support:
Collaborate with the marketing team to analyze trends and implement outreach strategies
Coordinate and participate in community events
Billing & Inventory Support:
Manage, track and order inventory in partnership with the General Manager
Oversee billing communications before and after monthly invoicing
Support the General Manager in running monthly billing
Address billing concerns with clarity, compassion and efficiency
Training & Onboarding:
Assist with hiring and onboarding of all new employees
Train and mentor new and current Customer Experience Representatives
Foster a culture of service, support and continuous learning
Reporting & Operations:
Run regular reports to track performance and drive improvement
Maintain organized filing, data systems and in‑school signage and boards
Assist with staff scheduling and daily operational preparation
Certifications & Availability
Ellis & Associates Lifeguard Certification required (training provided if not currently certified)
All certifications must be kept current in accordance with renewal standards
This is a full‑time position (30+ hrs/week)
Flexible availability is required, including weekdays, evenings and weekend shifts to accommodate the business need
Ready to Make a Splash? Apply today and help us deliver the Golden Experience to every family — while growing in a company that’s all about purpose, positivity and progress.
Why Dive In With Goldfish?
Paid Training:
We provide paid training, certifications and ongoing support.
Flexible Schedules:
We offer convenient schedules to accommodate life outside work.
All Are Welcome:
We value diversity & inclusion and treat everyone with integrity, compassion and trust.
Our team members are lifesavers, contributing to safer children in and around water.
We offer growth opportunities from manager roles to owning a Goldfish Swim School.
#J-18808-Ljbffr