Payer Relations Associate (Remote)
Aeroflow Health, Asheville, NC, United States
Aeroflow Health – Payor Relations Associate
Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. At Aeroflow Health, we make healthcare accessible by taking a wholistic approach to how we care for our patients.
We are equally as passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can be one of the nation’s top employers. As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make meaningful impact every day.
The Opportunity Within Aeroflow, the Payer Relations/Managed Care team partners closely with health plans across Commercial, Medicaid, Medicare, IPA, and TPA markets to expand access to covered services and strengthen payer relationships nationwide.
The team supports Aeroflow’s DME and professional service offerings, including Lactation Consultants, Registered Dietitians, and Doulas, working cross-functionally with operations, sales, and leadership to ensure alignment with payer expectations.
What makes this team unique
High visibility across the organization and direct impact on growth and access to care
Exposure to both strategic payer relationships and day-to-day operational execution
A fast-paced environment where you will learn quickly and take on meaningful responsibility early
This role is ideal for someone early in their career or transitioning into healthcare who is eager to learn, take ownership, and grow within payer relations.
Your Primary Responsibilities Relationship Management & Strategy
Support and maintain relationships with payer partners while identifying opportunities for growth
Collaborate with internal stakeholders to align strategies with payer expectations and business objectives
Assist in addressing claims issues, policy updates, and service improvements
Act as a liaison between payer partners and internal teams
Operations & Compliance
Support payer contracting efforts and network expansion initiatives
Maintain fee schedules and ensure alignment with reimbursement requirements
Review payer policy updates and translate them into actionable insights for internal teams
Manage workflows through payer portals and internal systems
Ensure compliance with payer requirements and regulatory standards
Data Analysis & Reporting
Analyze data to identify trends and opportunities for improvement
Support reporting efforts and contribute to operational insights
Assist in building processes that improve team efficiency and performance
General Responsibilities
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned
Skills For Success
Ability to build and maintain strong working relationships
Strong organizational skills with attention to detail
Clear communication skills, both written and verbal
Ability to manage multiple priorities and deadlines
Analytical thinking with the ability to identify trends and insights
Proactive mindset with a strong sense of ownership and follow-through
Willingness to learn new systems, processes, and payer requirements
Required Qualifications You should clearly align with ONE of the following backgrounds:
Early-career healthcare professional: 1–2 years of experience in payer relations, healthcare operations, provider relations, or a related field
Recent graduate with interest in healthcare: Strong interest in healthcare, payer relations, or managed care, with a desire to build a career in this space
Transferable experience with strong upside: Background in account management, operations, analytics, customer support, sales/marketing, or project coordination, with a demonstrated ability to learn quickly, take ownership, and operate effectively in multi-faceted roles.
In addition, the ideal candidate will bring:
Strong analytical and problem-solving skills
Comfort working with systems, tools, and data
Ability to present information clearly to internal stakeholders
A proactive, ownership-driven mindset
Willingness to travel at least quarterly
You might also have
Experience with payer relations or provider network management
Familiarity with Commercial, Medicaid, or Medicare plans
Experience supporting contract discussions or negotiations
Exposure to healthcare operations or reimbursement processes
What We Look For You are someone who shows up ready to learn, contribute, and figure things out. You may not have deep payer experience yet, but you bring the mindset and work ethic to grow into it quickly.
Curious and Resourceful
– You ask questions, dig into details, and seek to understand how things connect.
Problem Solver with Grit
– You don’t get easily frustrated when things are unclear or complex. You stay with problems and take ownership of finding solutions.
Organized and Accountable
– You manage multiple priorities, follow through on commitments, and take pride in doing things well.
Strong Communicator and Presenter
– You can take complex information and explain it clearly, whether in writing or in conversation.
Motivated to Grow
– You’re looking for a role where you can build your career, develop new skills, and make a meaningful impact.
Team-Oriented and Adaptable
– You collaborate well and are comfortable working in a fast-paced, evolving environment.
What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Awards & Recognitions
Family Forward Certified
Great Place to Work Certified
Inc. 5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification.
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We are equally as passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can be one of the nation’s top employers. As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make meaningful impact every day.
The Opportunity Within Aeroflow, the Payer Relations/Managed Care team partners closely with health plans across Commercial, Medicaid, Medicare, IPA, and TPA markets to expand access to covered services and strengthen payer relationships nationwide.
The team supports Aeroflow’s DME and professional service offerings, including Lactation Consultants, Registered Dietitians, and Doulas, working cross-functionally with operations, sales, and leadership to ensure alignment with payer expectations.
What makes this team unique
High visibility across the organization and direct impact on growth and access to care
Exposure to both strategic payer relationships and day-to-day operational execution
A fast-paced environment where you will learn quickly and take on meaningful responsibility early
This role is ideal for someone early in their career or transitioning into healthcare who is eager to learn, take ownership, and grow within payer relations.
Your Primary Responsibilities Relationship Management & Strategy
Support and maintain relationships with payer partners while identifying opportunities for growth
Collaborate with internal stakeholders to align strategies with payer expectations and business objectives
Assist in addressing claims issues, policy updates, and service improvements
Act as a liaison between payer partners and internal teams
Operations & Compliance
Support payer contracting efforts and network expansion initiatives
Maintain fee schedules and ensure alignment with reimbursement requirements
Review payer policy updates and translate them into actionable insights for internal teams
Manage workflows through payer portals and internal systems
Ensure compliance with payer requirements and regulatory standards
Data Analysis & Reporting
Analyze data to identify trends and opportunities for improvement
Support reporting efforts and contribute to operational insights
Assist in building processes that improve team efficiency and performance
General Responsibilities
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned
Skills For Success
Ability to build and maintain strong working relationships
Strong organizational skills with attention to detail
Clear communication skills, both written and verbal
Ability to manage multiple priorities and deadlines
Analytical thinking with the ability to identify trends and insights
Proactive mindset with a strong sense of ownership and follow-through
Willingness to learn new systems, processes, and payer requirements
Required Qualifications You should clearly align with ONE of the following backgrounds:
Early-career healthcare professional: 1–2 years of experience in payer relations, healthcare operations, provider relations, or a related field
Recent graduate with interest in healthcare: Strong interest in healthcare, payer relations, or managed care, with a desire to build a career in this space
Transferable experience with strong upside: Background in account management, operations, analytics, customer support, sales/marketing, or project coordination, with a demonstrated ability to learn quickly, take ownership, and operate effectively in multi-faceted roles.
In addition, the ideal candidate will bring:
Strong analytical and problem-solving skills
Comfort working with systems, tools, and data
Ability to present information clearly to internal stakeholders
A proactive, ownership-driven mindset
Willingness to travel at least quarterly
You might also have
Experience with payer relations or provider network management
Familiarity with Commercial, Medicaid, or Medicare plans
Experience supporting contract discussions or negotiations
Exposure to healthcare operations or reimbursement processes
What We Look For You are someone who shows up ready to learn, contribute, and figure things out. You may not have deep payer experience yet, but you bring the mindset and work ethic to grow into it quickly.
Curious and Resourceful
– You ask questions, dig into details, and seek to understand how things connect.
Problem Solver with Grit
– You don’t get easily frustrated when things are unclear or complex. You stay with problems and take ownership of finding solutions.
Organized and Accountable
– You manage multiple priorities, follow through on commitments, and take pride in doing things well.
Strong Communicator and Presenter
– You can take complex information and explain it clearly, whether in writing or in conversation.
Motivated to Grow
– You’re looking for a role where you can build your career, develop new skills, and make a meaningful impact.
Team-Oriented and Adaptable
– You collaborate well and are comfortable working in a fast-paced, evolving environment.
What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Awards & Recognitions
Family Forward Certified
Great Place to Work Certified
Inc. 5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification.
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