Customer Service Representative

Napa Auto Parts - 4462 Lafayette Street - Responsibilities: Responds to basic customer inquiries regarding products, provides quotes, and handles order entry; Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales); Builds customer relationships to drive repeat business by relating to the customer and drive process improvements; Expedites backorders. May pull inventory and prepare order for shipment to customer; May handle customer returns