Customer Service Representative (part-time)
Pro Food Systems Inc (PFSbrands), Columbia, MO, United States
Customer Service Representative (Part-Time)
Reports to: Store Director FLSA Status: Non-Exempt As a Customer Service Representative, you are to assist customers and support front-end store operations. In this role, you will handle customer inquiries, process returns and exchanges, assist with transactions, and ensure a positive shopping experience. You will also help maintain an organized and welcoming environment. If you have strong communication skills, enjoy helping people, and thrive in a customer-focused role, we invite you to apply! Essential Duties and Responsibilities Assist customers Process returns and exchanges Answer phones and assist with inquiries Maintain a clean and organized front-end Support front-end team Follow store policies Promote store and its loyalty programs Handle customer feedback Manage lottery machine operations Perform all other duties as assigned Qualifications Strong communication and interpersonal skills Basic math and reading skills Ability to work well under pressure and handle customer inquiries professionally Attention to detail and ability to follow store policies Friendly, positive attitude and willingness to assist customers Willingness to collaborate with fellow employee-owners and management team Ability to work in a fast-paced environment Working Conditions Work is typically performed in the front-end of grocery store environment Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed Physical Demands Must be able to stand for extended periods of time Must be able to sit for extended periods of time Frequently required to stand; walk; and stoop, kneel, crouch or crawl Must have visual and hearing acuity Consistently perform repetitive tasks Ability to use hands and fingers to reach, lift and carry 25 pounds on a regular basis Ability to speak to, hear, and understand others via phone and in person in English Job Success Factors Customer Service Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell Honesty & Integrity Always maintain professional and ethical behaviors Create accurate records including Waste Logs Maintain confidentiality regarding private employee matters Authenticity Express genuine care for the team, the customers, and the business Maintain High Standards Always perform tasks to the highest standards Positive Attitude Take pride in executing job tasks and maintaining a clean, organized work area Teamwork Maintain open communication with all co-workers Support team members and cooperate in providing excellent guest service Accountability Listen openly to performance feedback and incorporate suggestions into work processes and attitude Reliability Arrive punctual and ready to begin work assignments Deliver quality work product using resources and time allocated
Reports to: Store Director FLSA Status: Non-Exempt As a Customer Service Representative, you are to assist customers and support front-end store operations. In this role, you will handle customer inquiries, process returns and exchanges, assist with transactions, and ensure a positive shopping experience. You will also help maintain an organized and welcoming environment. If you have strong communication skills, enjoy helping people, and thrive in a customer-focused role, we invite you to apply! Essential Duties and Responsibilities Assist customers Process returns and exchanges Answer phones and assist with inquiries Maintain a clean and organized front-end Support front-end team Follow store policies Promote store and its loyalty programs Handle customer feedback Manage lottery machine operations Perform all other duties as assigned Qualifications Strong communication and interpersonal skills Basic math and reading skills Ability to work well under pressure and handle customer inquiries professionally Attention to detail and ability to follow store policies Friendly, positive attitude and willingness to assist customers Willingness to collaborate with fellow employee-owners and management team Ability to work in a fast-paced environment Working Conditions Work is typically performed in the front-end of grocery store environment Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed Physical Demands Must be able to stand for extended periods of time Must be able to sit for extended periods of time Frequently required to stand; walk; and stoop, kneel, crouch or crawl Must have visual and hearing acuity Consistently perform repetitive tasks Ability to use hands and fingers to reach, lift and carry 25 pounds on a regular basis Ability to speak to, hear, and understand others via phone and in person in English Job Success Factors Customer Service Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell Honesty & Integrity Always maintain professional and ethical behaviors Create accurate records including Waste Logs Maintain confidentiality regarding private employee matters Authenticity Express genuine care for the team, the customers, and the business Maintain High Standards Always perform tasks to the highest standards Positive Attitude Take pride in executing job tasks and maintaining a clean, organized work area Teamwork Maintain open communication with all co-workers Support team members and cooperate in providing excellent guest service Accountability Listen openly to performance feedback and incorporate suggestions into work processes and attitude Reliability Arrive punctual and ready to begin work assignments Deliver quality work product using resources and time allocated