Winston Salem, NC - Work from Home Customer Service Representative
Stride 2 Hire Staffing Agency, Winston Salem, NC, United States
Customer Service Representative
Our blended talents spanning the real estate, finance, healthcare, technology, transportation, logistics, hospitality, food and beverage industries provide us a unique position. Headquartered in sunny Florida, USA, our executive board can harness the intersection of the Americas, Latin America, Europe and the Caribbean, not forgetting other world economies, including both Asia and Africa. As a family owned business spanning multiple generations, we understand the importance of work-life balance and flexibility. Job Description
Customer Service Inbound, Billing & Customer Support Calls Telemarketing experience preferred Job ID# A1001 Leverage your customer service expertise and provide billing support to a company's customers, all from the comfort of your own home! Stride 2 Hire works with our premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss. What To Expect
Assisting callers with billing inquiries Determining offerings customers are missing Making upgrade and add-on service recommendations Ensuring first call resolution (FCR) and complete customer satisfaction (VOC) Coding sales accurately and completely What It Takes To Succeed
Familiarity with company processes and policies Clear, confident and professional communication skills to build trust and rapport Understanding of "client call flow" Quick-thinking management of client needs Assertiveness to promote additional products and services Empathy and a sincere desire to assist and prioritize the customer Tenacity to understand and deliver on customers' needs Education Necessary
No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss. What You'll Be Doing
Providing great inbound, billing customer service calls. What You Need To Get Started
Apply A computer High speed wired Internet (no WiFi) Phone with headset Pass a background screening This is not an offer of employment.
Our blended talents spanning the real estate, finance, healthcare, technology, transportation, logistics, hospitality, food and beverage industries provide us a unique position. Headquartered in sunny Florida, USA, our executive board can harness the intersection of the Americas, Latin America, Europe and the Caribbean, not forgetting other world economies, including both Asia and Africa. As a family owned business spanning multiple generations, we understand the importance of work-life balance and flexibility. Job Description
Customer Service Inbound, Billing & Customer Support Calls Telemarketing experience preferred Job ID# A1001 Leverage your customer service expertise and provide billing support to a company's customers, all from the comfort of your own home! Stride 2 Hire works with our premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss. What To Expect
Assisting callers with billing inquiries Determining offerings customers are missing Making upgrade and add-on service recommendations Ensuring first call resolution (FCR) and complete customer satisfaction (VOC) Coding sales accurately and completely What It Takes To Succeed
Familiarity with company processes and policies Clear, confident and professional communication skills to build trust and rapport Understanding of "client call flow" Quick-thinking management of client needs Assertiveness to promote additional products and services Empathy and a sincere desire to assist and prioritize the customer Tenacity to understand and deliver on customers' needs Education Necessary
No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss. What You'll Be Doing
Providing great inbound, billing customer service calls. What You Need To Get Started
Apply A computer High speed wired Internet (no WiFi) Phone with headset Pass a background screening This is not an offer of employment.