Customer Service Representative
Bob Moore, Washington, District Of Columbia, United States
Customer Service Representative
The primary responsibility of this position is to support the daily operations of the dealership as well as close service repair orders, collect payments, and ensure customer service satisfaction. Responsibilities described in this section are fundamental to success in this position. Answer and route incoming phone calls from a multi-line telephone and assist Sales team, Service Advisors, and Fixed Operations Director in taking customer appointments and messages Greet customers and direct them to the proper department in a timely manner Represent the Dealership in a friendly, professional manner Close all completed repair orders and notify the Service Advisor or customer of the total charges Check the accuracy of repair orders making sure the correct amount of labor has been charged and corresponding parts have been entered on the repair order Prepare the proper billing information for charge and extended warranty repair orders including necessary copies and purchase orders Maintain filing system of repair orders including necessary copies and purchase orders, as well as perform a variety of other clerical duties Reconcile daily the total of funds collected to the balance in the cash drawer, documenting any discrepancies Ensure that each customer has been promptly assisted and notify management of any customer that might be dissatisfied with their bill or service work performed Assist parts department as-needed Assist with projects on an as-needed basis Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication. Enforce safety precautions specific to work area Other responsibilities as assigned The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position. High School Diploma or GED equivalent The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent verbal and written communication skills Excellent interpersonal skills; able to work effectively with a wide range of individuals Strong organizational and time management skills Demonstrated resourcefulness and ability to take initiative in development and completion of people and projects Demonstrates dependability through good attendance and adherence to timelines and schedules Willingness to continue professional development Strong PC skills The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear The employee is frequently required to sit; use hands to feel; reach with hands and arms; climb or balance and stoop, kneel or crouch The employee must regularly lift and/or move up to 25 pounds Specific vision abilities required by this job include close vision and distance vision Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job. The noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to travel within or outside the area. Travel for this position is infrequent.
The primary responsibility of this position is to support the daily operations of the dealership as well as close service repair orders, collect payments, and ensure customer service satisfaction. Responsibilities described in this section are fundamental to success in this position. Answer and route incoming phone calls from a multi-line telephone and assist Sales team, Service Advisors, and Fixed Operations Director in taking customer appointments and messages Greet customers and direct them to the proper department in a timely manner Represent the Dealership in a friendly, professional manner Close all completed repair orders and notify the Service Advisor or customer of the total charges Check the accuracy of repair orders making sure the correct amount of labor has been charged and corresponding parts have been entered on the repair order Prepare the proper billing information for charge and extended warranty repair orders including necessary copies and purchase orders Maintain filing system of repair orders including necessary copies and purchase orders, as well as perform a variety of other clerical duties Reconcile daily the total of funds collected to the balance in the cash drawer, documenting any discrepancies Ensure that each customer has been promptly assisted and notify management of any customer that might be dissatisfied with their bill or service work performed Assist parts department as-needed Assist with projects on an as-needed basis Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication. Enforce safety precautions specific to work area Other responsibilities as assigned The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position. High School Diploma or GED equivalent The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent verbal and written communication skills Excellent interpersonal skills; able to work effectively with a wide range of individuals Strong organizational and time management skills Demonstrated resourcefulness and ability to take initiative in development and completion of people and projects Demonstrates dependability through good attendance and adherence to timelines and schedules Willingness to continue professional development Strong PC skills The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear The employee is frequently required to sit; use hands to feel; reach with hands and arms; climb or balance and stoop, kneel or crouch The employee must regularly lift and/or move up to 25 pounds Specific vision abilities required by this job include close vision and distance vision Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job. The noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to travel within or outside the area. Travel for this position is infrequent.