Customer Svc Rep 3
Government Jobs, Atlanta, GA, United States
Customer Svc Rep 3
The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives. The agency is seeking a highly qualified candidate for the position of Customer Svc Rep 3 within the Fulton County Board of Health in the Department of Administration Services/Vital Records. Standard benefits for full-time salaried employees include a competitive salary, a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance. Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave. Job responsibilities include providing high level customer service regarding birth, death, and other processes in person, mail, and electronically. Collect, process, and reconcile fees and payments. Interpret and apply vital records rules, regulations, and laws that govern birth and death certificates. Enter, update, and maintain accurate updates in systems and databases. Assist with answering the telephone throughout the day. Performs all other Vital Records related duties as required. Minimum qualifications include a high school diploma/GED and three (3) years of experience in a customer service setting communicating information; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121). Additional information includes performance attitudes: data utilization, human interaction, equipment, machinery, tools, and materials utilization, verbal attitude, mathematical attitude, functional reasoning, and situational reasoning.
The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives. The agency is seeking a highly qualified candidate for the position of Customer Svc Rep 3 within the Fulton County Board of Health in the Department of Administration Services/Vital Records. Standard benefits for full-time salaried employees include a competitive salary, a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance. Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave. Job responsibilities include providing high level customer service regarding birth, death, and other processes in person, mail, and electronically. Collect, process, and reconcile fees and payments. Interpret and apply vital records rules, regulations, and laws that govern birth and death certificates. Enter, update, and maintain accurate updates in systems and databases. Assist with answering the telephone throughout the day. Performs all other Vital Records related duties as required. Minimum qualifications include a high school diploma/GED and three (3) years of experience in a customer service setting communicating information; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121). Additional information includes performance attitudes: data utilization, human interaction, equipment, machinery, tools, and materials utilization, verbal attitude, mathematical attitude, functional reasoning, and situational reasoning.