Outbound Warranty Sales - Contact Center
Infinity, Cedar Rapids, IA, United States
At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold-we create Life-Changing Experiences for both our employees and our customers.
Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work-and have fun doing it.
From casual dress and vibrant break spaces to team events and community impact initiatives, we've built a culture that's collaborative, inclusive, and dedicated to growth. At Infinity, we don't just offer jobs-we create opportunities to grow, thrive, and perform at your best.
Job Summary:
At Infinity, we build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will play a key role in expanding our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs.
This is a performance-driven sales role where your success is fueled by your ability to connect with customers, identify opportunities, and confidently present solutions through cross-selling and upselling. Your energy, resilience, and communication skills will directly impact both customer satisfaction and your earning potential.
If you thrive in a fast-paced environment and are motivated by achieving goals and continuous improvement, this is where you belong.
Why You'll Love Working Here:
Performance-Based Earnings: Competitive base pay + uncapped monthly commission
Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
Winning Team Environment: Collaborative, high-energy culture with supportive leadership
Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
Set Up for Success: Paid training, ongoing coaching, and continuous development
What You'll Do:
Conduct outbound calls using a provided lead list to engage current customers
Identify coverage gaps and present additional products through cross-selling and upselling strategies
Clearly communicate product details, including terms and conditions, to ensure customer understanding
Execute call strategies with a focus on active listening and customer-centric selling
Maximize conversion opportunities by aligning solutions with customer needs
Maintain professionalism through strong communication and clear enunciation
Embrace coaching and feedback to continuously improve performance
Consistently meet and exceed program KPIs and performance expectations
Demonstrate reliability through strong attendance and accountability
Support additional tasks and initiatives as needed
What We're Looking For:
A results-driven mindset with motivation to achieve and exceed goals
Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, warranties)
Strong communication and active listening skills
Positive attitude with a team-oriented approach
Coachable and open to continuous feedback and development
Resilient and able to navigate rejection with professionalism
Comfortable multitasking across multiple systems
Ability to adapt in a fast-paced, high-energy environment
Passion for delivering exceptional customer experiences with energy and excellence
Education & Experience:
High School Diploma or equivalent preferred
Experience in call center, sales, marketing, telecommunications, wireless, internet, warranties
Physical Requirements:
Ability to remain seated and work at a computer for extended periods
Occasionally lift up to 10 pounds, if needed
Are you ready to bring your energy, passion, and drive to an award-winning team?
Apply today and start building a career that's more than a job-it's an opportunity to grow, thrive, and succeed with Infinity.
Compensation details: 17-17 Hourly Wage
PIbba1ef0794b9-0205
Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work-and have fun doing it.
From casual dress and vibrant break spaces to team events and community impact initiatives, we've built a culture that's collaborative, inclusive, and dedicated to growth. At Infinity, we don't just offer jobs-we create opportunities to grow, thrive, and perform at your best.
Job Summary:
At Infinity, we build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will play a key role in expanding our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs.
This is a performance-driven sales role where your success is fueled by your ability to connect with customers, identify opportunities, and confidently present solutions through cross-selling and upselling. Your energy, resilience, and communication skills will directly impact both customer satisfaction and your earning potential.
If you thrive in a fast-paced environment and are motivated by achieving goals and continuous improvement, this is where you belong.
Why You'll Love Working Here:
Performance-Based Earnings: Competitive base pay + uncapped monthly commission
Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
Winning Team Environment: Collaborative, high-energy culture with supportive leadership
Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
Set Up for Success: Paid training, ongoing coaching, and continuous development
What You'll Do:
Conduct outbound calls using a provided lead list to engage current customers
Identify coverage gaps and present additional products through cross-selling and upselling strategies
Clearly communicate product details, including terms and conditions, to ensure customer understanding
Execute call strategies with a focus on active listening and customer-centric selling
Maximize conversion opportunities by aligning solutions with customer needs
Maintain professionalism through strong communication and clear enunciation
Embrace coaching and feedback to continuously improve performance
Consistently meet and exceed program KPIs and performance expectations
Demonstrate reliability through strong attendance and accountability
Support additional tasks and initiatives as needed
What We're Looking For:
A results-driven mindset with motivation to achieve and exceed goals
Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, warranties)
Strong communication and active listening skills
Positive attitude with a team-oriented approach
Coachable and open to continuous feedback and development
Resilient and able to navigate rejection with professionalism
Comfortable multitasking across multiple systems
Ability to adapt in a fast-paced, high-energy environment
Passion for delivering exceptional customer experiences with energy and excellence
Education & Experience:
High School Diploma or equivalent preferred
Experience in call center, sales, marketing, telecommunications, wireless, internet, warranties
Physical Requirements:
Ability to remain seated and work at a computer for extended periods
Occasionally lift up to 10 pounds, if needed
Are you ready to bring your energy, passion, and drive to an award-winning team?
Apply today and start building a career that's more than a job-it's an opportunity to grow, thrive, and succeed with Infinity.
Compensation details: 17-17 Hourly Wage
PIbba1ef0794b9-0205