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Customer Service Representative (Las Vegas, Nevada, US)

","descriptionText","Customer Service Representative (Las Vegas, Nevada, US) Foundever Sales & Business Development Customer Service Representative (Las Vegas, Nevada, US)","shortDescription","location","locations",[453],{"_454":455,"_456":457,"_458":459,"_460":461},"formatted","Las Vegas, NV, United States","city","Las Vegas","state","NV","country","United States","companyName","Foundever","salaryMin","salaryMax","salaryDescription","https://www.whatjobs.com/coopob__cpl___3885_573__2283?utm_source=2283&utm_medium=feed&keyword=Customer-Service-Representative&location=Las-Vegas&geoID=16674","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Foundever","isManualPosted","costPerClick",0.19,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/3130212702-customer-service-representative-las-vegas-nevada-us","strippedDescription","Customer Service Representative (Las Vegas, Nevada, US) ","parsedLocation",{"_454":455,"_485":202,"_486":202,"_456":457,"_458":459,"_460":461,"_487":202},"street1","street2","postal_code","displayPublishedAt","14 hours ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Foundever","searchLocationPath","/jobs?location=Las+Vegas%2C+NV%2C+United+States","searchTitlePath","/jobs?keyword=Customer+Service+Representative+%28Las+Vegas%2C+Nevada%2C+US%29","featuredCompany",{"_434":501,"_15":382,"_502":437,"_76":-5,"_503":504,"_251":505,"_450":506,"_507":-5,"_508":509,"_510":-5,"_511":512,"_513":514,"_515":516,"_470":517,"_478":518,"_472":519},1072,"agency","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[524,533,549,563,576],{"_438":437,"_442":525,"_470":471,"_462":463,"_251":526,"_449":526,"_436":437,"_113":527,"_440":202,"_441":202,"_472":471,"_450":202,"_451":528,"_434":530,"_473":474,"_439":129,"_488":489,"_478":531,"_490":527,"_491":455,"_493":494,"_495":496,"_497":532},["D",1775194436000],"

Customer Service Insurance Representative (Las Vegas, Nevada, US)

","Customer Service Insurance Representative (Las Vegas, Nevada, US)",[529],{"_460":461,"_456":457,"_454":455,"_458":459},["B","3130212701"],"/jobs/3130212701-customer-service-insurance-representative-las-vegas-nevada-us","/jobs?keyword=Customer+Service+Insurance+Representative+%28Las+Vegas%2C+Nevada%2C+US%29",{"_438":437,"_442":534,"_470":471,"_462":535,"_251":536,"_449":537,"_436":437,"_113":538,"_440":202,"_441":202,"_472":471,"_450":202,"_451":539,"_434":543,"_473":544,"_439":129,"_488":545,"_478":546,"_490":538,"_491":455,"_493":547,"_495":496,"_497":548},["D",1775034000000],"Sitel Corp.","Customer Service Insurance Representative\nHave you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs!

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.

This position requires you to be onsite. Must live within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119

Why You Should Join Us

$18-$20/hour

Enjoy 100% paid professional training.

Wellness Benefits including our Employee Assistance Program

401(k) with company matching

Paid Time Off

Employee Discounts

Career Growth, 93% of managers promoted within!

Extra earnings through bonus programs and referrals

What We’re Looking For\nMust be at least 18 years old to apply.

High School Diploma or GED equivalent is required.

Preferred: 6 months to 1 year of relevant experience in the customer service industry — we’re looking for someone ready to hit the ground running!

Must have open availability – flexibility is key!

Key Skills

Ability to navigate system tools to search for answers & information

Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion

Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance

Able to complete collegiate-level coursework to prepare for the state exam.

Strong organizational skills

About Foundever\nFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners\nWe proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)\nFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline and termination.

Interested in Becoming Part of Our Team?\nVisit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.

#J-18808-Ljbffr\n","Customer Service Insurance Representative\nHave you ever considered creating a career path of becoming a licensed insurance representative? Good new...","Customer Service Insurance Representative",[540],{"_460":461,"_456":457,"_454":541,"_458":459,"_487":542},"Las Vegas, NV, United States, 89105","89105",["B","2232510340"],"Work at Sitel Corp.","2 days ago","/jobs/2232510340-customer-service-insurance-representative","/jobs?keyword=Sitel+Corp.","/jobs?keyword=Customer+Service+Insurance+Representative",{"_438":437,"_442":550,"_470":471,"_462":551,"_251":552,"_449":553,"_436":437,"_113":554,"_440":202,"_441":202,"_472":471,"_450":202,"_451":555,"_434":557,"_473":558,"_439":129,"_488":559,"_478":560,"_490":554,"_491":455,"_493":561,"_495":496,"_497":562},["D",1774900800000],"Bank of America","Client Services Representative II Bilingual Spanish

Las Vegas, Nevada

To proceed with your application, you must be at least 18 years of age.

Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Las-Vegas/Client-Services-Representative-II-Bilingual-Spanish_26011036)

Bank of America employees are required to meet all

posting eligibility requirements

prior to applying for any new position.

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Bank of America employees are required to meet all

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified

Records data captured during client interactions accurately

Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis

Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

Proficient in English & Spanish

1+ years of customer/client service experience, including experience handling difficult client situations

Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives

Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions

Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule

Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays

Communicates effectively and confidently with all clients to make their financial lives better

Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections

Comfortable receiving ongoing performance feedback and coaching

Ability to learn and adapt to new information and technology platforms

Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

1+ years of experience in the banking/financial industry

1+ years of experience working in a client service capacity?

Skills:

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Client Experience Branding

Fraud Management

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your

\"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) \"

poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (\"Policy\") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.\n","Client Services Representative II Bilingual Spanish

Las Vegas, Nevada

To proceed with your application, you must be at least 18 y...","Client Services Representative II Bilingual Spanish",[556],{"_460":461,"_456":457,"_454":541,"_458":459,"_487":542},["B","3077357910"],"Work at Bank of America","3 days ago","/jobs/3077357910-client-services-representative-ii-bilingual-spanish","/jobs?keyword=Bank+of+America","/jobs?keyword=Client+Services+Representative+II+Bilingual+Spanish",{"_438":437,"_442":564,"_470":471,"_462":463,"_251":565,"_449":565,"_436":437,"_113":566,"_440":202,"_441":202,"_472":471,"_450":202,"_451":567,"_434":572,"_473":474,"_439":129,"_488":489,"_478":573,"_490":566,"_491":570,"_493":494,"_495":574,"_497":575},["D",1775194436000],"

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