Account Manager

Who We Are  

We are Sheetlabels.com, a prime label manufacturing company with two manufacturing sites, a broad asset profile and capabilities to service a variety of industries such as Food & Beverage Labels, Chemical Labels, Nutraceuticals, and Health & Beauty Labels.  

About the Role 

We’re looking for an Account Manager (DAM) to own and grow our existing customer accounts. This role is focused on managing long-standing, high-value customer relationships and expanding those relationships over time through thoughtful, consultative engagement. 

This is not a reactive or pure relationship-maintenance role. Successful DAMs at SheetLabels are proactive, commercially minded, and comfortable running their own expansion motions end-to-end. They understand how to uncover new opportunities inside existing accounts and apply proven solutions in ways that create real customer value and long-term growth. 

What You’ll Do 

• Own a portfolio of Core customer accounts, maintaining consistent engagement and strategic oversight 
• In addition to Core accounts, you will be tasked with prospecting into a group of accounts that have less than 5K annual spend, with the purpose of growing them into a more consistent buyer 
• Build deep relationships with key stakeholders and identify opportunities to expand usage across departments, divisions, or use cases 
• Lead land-and-expand account motions, uncovering growth opportunities through discovery, insight, and consultation 
• Recommend higher-value, more effective solutions by applying capabilities we already deliver well 
• Fully manage expansion opportunities from identification through close 
• Monitor account activity across support, self-service, and operational touchpoints to stay informed and engage when you can add the most value 
• Partner collaboratively with Customer Support, production, and internal teams to ensure strong customer outcomes 
• Prioritize time and effort across a book of approximately 80–120 accounts, with flexibility to go deeper within larger customers 
• Maintain accurate account plans, opportunity tracking, and follow-up 

What Success Looks Like 

• Core accounts remain healthy, engaged, and growing over time 
• Expansion opportunities are identified proactively, not reactively 
• Customers see you as a trusted partner who understands their business and guides them to better outcomes 
• You think in terms of retention plus expansion (NRR-style ownership), even if that language isn’t formally used 
• You operate independently, manage your own workflow, and consistently follow through

What We’re Looking For 

• Experience managing existing customer relationships with a track record of successfully growing revenue in an existing customer base 
• Demonstrated ability to grow accounts by identifying additional needs, stakeholders, or applications 
• Comfort running your own deals and doing the “heavy lifting” required to move opportunities forward 
• Strong judgment and prioritization skills across a large book of business 
• Collaborative mindset and ability to stay informed across multiple touchpoints without direct authority over other teams 
• Scrappy, self-sufficient approach — you’re comfortable owning outcomes rather than waiting for direction 
• Interest in growing your role and taking on additional responsibility as the company scales 

Why This Role 

This is a high-autonomy individual contributor role with meaningful impact on customer growth and retention. As the business grows, there will be opportunities to expand responsibilities, specialize further, or grow into more senior roles. 

Compensation: OTE $72,000 - $102,000