Customer Service Representative

Consultant should be in fluent in speaking English and Spanish Summary-Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints PRIMARY DUTIES & RESPONSIBILITIES-  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Provide a service such as a license, registration, title, permit, or program eligibility information  Check to ensure that appropriate changes were made to resolve customers' problems.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.  Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.  Refer unresolved customer grievances to designated departments for further investigation.  Determine charges for services requested, collect deposits or payments, or arrange for billing.  Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments