Customer Service Representative

Title: Collector - Customer Service Schedule: Hybrid - 2 days remote, 3 days onsite Location: Hales Corner, WI Salary: $19 - $20 hourly Duration: 6 Months with potential extension Key Responsibilities: Conduct daily outbound calls to delinquent loan customers using an auto-dialer or manual dialing to resolve outstanding balances. Handle inbound calls by addressing collection-related inquiries or routing customers to appropriate departments as needed. Accurately document all customer interactions, account updates, and resolutions in the system to maintain complete records. Ensure all collection activities adhere to department policies and regulatory compliance standards. Achieve departmental performance goals by maximizing successful customer contact and resolving delinquency issues efficiently to mitigate bank risk. Basic Requirements: High school diploma or equivalent required Strong verbal communication and customer service skills Ability to handle difficult conversations professionally and empathetically Basic computer proficiency and ability to navigate multiple systems Strong attention to detail and organizational skills Ability to multitask and work in a fast-paced, goal-oriented environment Reliable attendance and adherence to assigned schedule Willingness to complete background check and fingerprinting as part of onboarding Benefits Disclosure: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.