Senior Product Evaluation Specialist
Bridgestone Americas, Inc., Nashville, TN, United States
Company Overview
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
Job Category Quality
Position Summary The Senior Product Evaluation Specialist position is accountable through self and/or team for delivery of tactical business targets; has frequent interaction with management and peers at the same level; assists in training/developing peers at lower levels; adapts style and uses persuasion in delivering messages; develops recommendations to sell ideas or services; and frequently advises others on complex matters. This position also provides pre‑sales technical expertise, installs, and demonstrates the organization’s products at customer sites, collaborates with sales teams to develop and recommend products and services to meet customers’ requirements, and maintains up‑to‑date and comprehensive knowledge of the organization’s and competitors’ products and/or services.
Pay Range: $82,700.00 - $128,200.00
Responsibilities Market Quality
Assisting in identifying, securing, and developing fleet partners for commercial evaluations.
Manage the logistics of materials procurement, tire building, and mounting between Bandag manufacturing, Bridgestone Customer Support, Bandag Dealers, and fleet development partners to assure accurate test configurations are maintained.
Participate in surveys – coordinate and participate in surveys for information on current product performance and usage in the field. Coordinate and collect tires for regional tire surveys.
Determine and confirm product performance in the field for product development purposes. Investigate and initiate new product requests based on field evaluation and market awareness.
Service Quality
Be able to recognize tire conditions, manufacturing anomalies, and analyze tires removed from service to determine removal condition and probable cause.
Review of all invoices from Dealers & Fleets resulting from test agreements and the subsequent writing and submitting of credits.
Collect and provide information on new tires, competitive, and prototype retreads within the assigned area.
Make presentations and formulate plans to present evaluation data to evaluation partners, dealers, and field sales representatives.
Maintain and continually build relationships with fleet sales and dealer alliance members.
Collect, analyze, and report market trends – investigate and report competitor activity to regional management and Corporate Sales Engineering. Analyze market trends and recommend product line enhancements.
Minimum Qualifications
Typically requires a minimum of 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree; or a PhD without experience; or equivalent work experience.
Preferred Qualifications
At least 8 years of experience in Tier 1 or automotive industry.
Customer service experience.
Experience in tire engineering and/or testing procedures.
Proficiency in second language (Spanish).
At Bridgestone, you are Free to Be We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
What we offer
A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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Job Category Quality
Position Summary The Senior Product Evaluation Specialist position is accountable through self and/or team for delivery of tactical business targets; has frequent interaction with management and peers at the same level; assists in training/developing peers at lower levels; adapts style and uses persuasion in delivering messages; develops recommendations to sell ideas or services; and frequently advises others on complex matters. This position also provides pre‑sales technical expertise, installs, and demonstrates the organization’s products at customer sites, collaborates with sales teams to develop and recommend products and services to meet customers’ requirements, and maintains up‑to‑date and comprehensive knowledge of the organization’s and competitors’ products and/or services.
Pay Range: $82,700.00 - $128,200.00
Responsibilities Market Quality
Assisting in identifying, securing, and developing fleet partners for commercial evaluations.
Manage the logistics of materials procurement, tire building, and mounting between Bandag manufacturing, Bridgestone Customer Support, Bandag Dealers, and fleet development partners to assure accurate test configurations are maintained.
Participate in surveys – coordinate and participate in surveys for information on current product performance and usage in the field. Coordinate and collect tires for regional tire surveys.
Determine and confirm product performance in the field for product development purposes. Investigate and initiate new product requests based on field evaluation and market awareness.
Service Quality
Be able to recognize tire conditions, manufacturing anomalies, and analyze tires removed from service to determine removal condition and probable cause.
Review of all invoices from Dealers & Fleets resulting from test agreements and the subsequent writing and submitting of credits.
Collect and provide information on new tires, competitive, and prototype retreads within the assigned area.
Make presentations and formulate plans to present evaluation data to evaluation partners, dealers, and field sales representatives.
Maintain and continually build relationships with fleet sales and dealer alliance members.
Collect, analyze, and report market trends – investigate and report competitor activity to regional management and Corporate Sales Engineering. Analyze market trends and recommend product line enhancements.
Minimum Qualifications
Typically requires a minimum of 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree; or a PhD without experience; or equivalent work experience.
Preferred Qualifications
At least 8 years of experience in Tier 1 or automotive industry.
Customer service experience.
Experience in tire engineering and/or testing procedures.
Proficiency in second language (Spanish).
At Bridgestone, you are Free to Be We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
What we offer
A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
#J-18808-Ljbffr